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Sunwheel9
Sunwheel9
Join Date 12/2001
+3

Deskscapes stopped playing video backgrounds that previously worked

April 25, 2023 5:17:00 PM from Stardock ForumsStardock Forums

Deskscapes stopped playing video backgrounds that previously worked. WTH? Unable to load this background. Typically means you do not have a decoder for MPEG2. Click here is a waste of time as it addresses older Windows versions.

I thought I fixed this years ago. How does it keep coming back? Why is there no straightforward way to fix it? I have totally updated latest version of Windows 10. I just don't get why there can't be an easy fix where I don't have to work my way through pages of text. Jesus!!!!!!!!!!!!!!!!! Sick of doing the same thing over and over every time it shits a brick.

stardock software deskscapes
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Sunwheel9
Neil Banfield
Join Date 04/2001
+1079 sdemployee
Reply #1 April 25, 2023 6:03:35 PM
from Stardock ForumsStardock Forums

Have you got some examples of backgrounds which do not work?

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Sunwheel9
Sunwheel9
Join Date 12/2001
+3
Reply #2 April 25, 2023 7:02:45 PM
from Stardock ForumsStardock Forums

All of them. None that worked previously work. None that I download work. All I did today was go to download a new one and change the animated background. I tried uninstalling Deskscapes and reinstalling and that did not work. They no longer even show a preview image. Sakura Cherry Blossoms in Japan is the one that was running fine before I went to change it. Now it doesn't work. Lost as to what to do at this point.

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Sunwheel9
basj
Join Date 03/2001
+1602 sdemployee
Reply #3 April 25, 2023 8:17:28 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I think it best to do purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Sunwheel9
Sunwheel9
Join Date 12/2001
+3
Reply #4 April 26, 2023 4:06:38 PM
from Stardock ForumsStardock Forums

Purged, reinstalled latest version from my account page, rebooted. Same problem. Preview turns black and then I get the MPEG-2 message.

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Sunwheel9
Sunwheel9
Join Date 12/2001
+3
Reply #5 April 26, 2023 4:08:09 PM
from Stardock ForumsStardock Forums

I should add that there is no problem wit the static wallpapers. None before, none now.

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Sunwheel9
basj
Join Date 03/2001
+1602 sdemployee
Reply #6 April 26, 2023 8:55:05 PM
from Stardock ForumsStardock Forums

Have you tried changing there setting? Try any of those options and see if it help. Report back.

Thank you,

Basj,
Stardock Community Assistant

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Sunwheel9
Sunwheel9
Join Date 12/2001
+3
Reply #7 April 27, 2023 6:01:45 AM
from Stardock ForumsStardock Forums

I had not. Changed it to the "Use Media Foundation . . ." (from "DirectShow EVR" which is where it was set), and it now works. I hesitate to do anything else at this point. Thanks for the help, although I am unsure as to why this would have happened since it was working fine previously and I did not touch any DS settings.

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Sunwheel9
basj
Join Date 03/2001
+1602 sdemployee
Reply #8 April 27, 2023 6:06:05 AM
from Stardock ForumsStardock Forums

Not sure what happened in your system. But, glad it is working now. Report back if the issue arise again.

Thank you,

Basj,
Stardock Community Assistant

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Sunwheel9
Jan Oscar
Join Date 12/2002
+1137 moderator
Reply #9 April 27, 2023 6:11:05 AM
from Stardock ForumsStardock Forums

What have worked for many users encountering the same or similar issues with missing or not working MPEG2, is to install the K-Lite codec pack. That package also include the excellent Media Player Classic, that can play almost all known audio & video formats.

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Sunwheel9
Sunwheel9
Join Date 12/2001
+3
Reply #10 April 27, 2023 4:51:39 PM
from Stardock ForumsStardock Forums

Regrading K-Lite codec pack, it was already installed, and when this happened, I set it to default settings and reinstalled an updated download. It had no effect on the problem.

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