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cellistphil
cellistphil
Join Date 08/2018
+3

Paid for upgrade but it doesn't download

November 11, 2021 9:08:21 PM from Stardock ForumsStardock Forums

Running Fences 3.1.3.3. I went to the upgrade page, filled in the form including credit card stuff, got back "paid 8.55", the nothing. It didn't take me to where I can do the download.

How to do it?

TIA.
CellistPhil.

 

fences
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cellistphil
cellistphil
Join Date 08/2018
+3
Reply #1 November 11, 2021 9:25:09 PM
from Stardock ForumsStardock Forums

I was about to log out and noticed that my cart show (1). I guess that means I had 1 item in my cart  I'm certain I had filled in the form and gotten the amount back, but I must not realized that I needed another click to actually pay it. Anyway, I've now downloaded and activated and I'm happy.

Thanks. Cellistphil.

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cellistphil
cellistphil
Join Date 08/2018
+3
Reply #2 November 11, 2021 9:48:29 PM
from Stardock ForumsStardock Forums

I retract I've now downloaded and activated and I'm happy. I've been billed twice for my one download. I take responsibility for the double-billing but I've spent the last 30 minutes trying to find a way to get a refund of one of those charges. Manage Account. Accounts and Billing. Contact (of course I can only contact your sales folks, not billing).

Tell me how to navigate to a billing department.

celistphil.

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cellistphil
Jan Oscar
Join Date 12/2002
+1143 moderator
Reply #3 November 11, 2021 10:00:27 PM
from WinCustomize ForumsWinCustomize Forums

Go here and add a support ticket: https://stardock.atlassian.net/servicedesk/customer/portal/4

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