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RedneckDude
RedneckDude
Join Date 04/2009
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April 18, 2025 3:00:05 PM from WinCustomize ForumsWinCustomize Forums

Hey Devs. I understand we're not up to full functionality yet, but I'm logged in and still getting ads in the forums.

 

Advice?

 

forum issues
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RedneckDude
Jafo
Join Date 03/2001
+1814 sdemployee
Reply #1 April 18, 2025 8:50:13 PM
from WinCustomize ForumsWinCustomize Forums

Buy some stuff ...

In theory you may see the odd banner for Stardock's stuff.

Have a go at the old trick...."have you tried turning it off and turning it on again"

Log out, clear cookies...log in...

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RedneckDude
DrJBHL
Join Date 04/2002
+4059 moderator
Reply #2 April 19, 2025 12:33:13 AM
from Stardock ForumsStardock Forums


Advice?

If what Jafo suggested didn't help, and you have an active sub you can't find, try basj's suggestion here:

https://forums.stardock.com/535344/page/1/#3964974

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #3 April 19, 2025 1:09:45 PM
from WinCustomize ForumsWinCustomize Forums

So, simply just buy something?  Ok.

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RedneckDude
Jafo
Join Date 03/2001
+1814 sdemployee
Reply #4 April 20, 2025 9:40:42 AM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 3

So, simply just buy something?  Ok.

Nah...that's just what you do when you see Ads.... cos that's the reason they exist.

Current Customers and/or Wincustomize Subscribers "shouldn't" see them, certainly not to any great degree.

If they do it's possibly cookie/site crash issue ...

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #5 April 28, 2025 6:19:44 PM
from WinCustomize ForumsWinCustomize Forums

Yeah, still getting major ads.

Maybe I'll but something.  I have 3 accounts here, and all of them see ads.   I only have one WC account, gotta try to find the one that is active.

 

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #6 April 28, 2025 6:36:35 PM
from WinCustomize ForumsWinCustomize Forums

I tried Basj's idea but it requires my email and I'm not sure which email it's associated with.  

 

I did see this

 

 

PuterDudeJim@live.com

 

Edited by Moderator to remove Product Keys

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RedneckDude
basj
Join Date 03/2001
+1606 sdemployee
Reply #7 April 28, 2025 8:05:03 PM
from Stardock ForumsStardock Forums

Hello Jim,

You could, raise support ticket and ask Support to check which of your email account linked to those. From what I know, most of us cannot get to user account to check it for you.

Thank you,

Basj,
Stardock Community Assistant

 

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #8 April 28, 2025 11:15:20 PM
from WinCustomize ForumsWinCustomize Forums

I'm rusty here, how does one raise a support ticket?

 

Thanks Paul, for blurring the keys.  I didn't even realize that WC had a key.

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #9 April 28, 2025 11:18:15 PM
from WinCustomize ForumsWinCustomize Forums

Off topic, if I did buy something to help fix this, I want Multiplicity 4. I have the KVM version and the KVM Pro, I think it's called.  Will those keys work for MP 4?

 

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RedneckDude
basj
Join Date 03/2001
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Reply #10 April 28, 2025 11:33:19 PM
from Stardock ForumsStardock Forums

Quoting RedneckDude,
reply 8

I'm rusty here, how does one raise a support ticket?

Quoting basj,
reply 1

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the"Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Quoting RedneckDude,
reply 9

Off topic, if I did buy something to help fix this, I want Multiplicity 4. I have the KVM version and the KVM Pro, I think it's called. Will those keys work for MP 4?

I believe, if you purchase a new standalone MP4, you will get a new key for it.

Thank you,

Basj,
Stardock Community Assistant

 

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #11 April 29, 2025 7:42:38 PM
from WinCustomize ForumsWinCustomize Forums

So in effect, you are saying that if I still want to control up to 9 PC (KVM Pro) I will need to stay with Multiplicity 3?

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RedneckDude
basj
Join Date 03/2001
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Reply #12 April 29, 2025 9:34:00 PM
from Stardock ForumsStardock Forums

Please refer here: https://www.stardock.com/products/multiplicity/. From there, what I understand, you will need to have KVM 4 Pro Business for 9 Pcs KVM.

Thank you,

Basj,
Stardock Community Assistant

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RedneckDude
PhoenixRising1
Join Date 04/2025
+338
Reply #13 April 29, 2025 10:03:32 PM
from Stardock ForumsStardock Forums

Quoting RedneckDude,
reply 11

So in effect, you are saying that if I still want to control up to 9 PC (KVM Pro) I will need to stay with Multiplicity 3?

Just to throw out there multiplicity 4 pro now controls 5 pcs where as the older Multiplicity 3 kvm only controlled one. It is a pretty good buy unless you do in fact have 9 pc's you need to control.

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