I'm totally frustrated with Fences. Somehow, I seem to have two very different sets of Fences. I also have dual monitors which, evidently, Fences can't handle very well. Here's what happens:
1. If I drag an icon from one monitor to another to place it in a different fence, roughly half the time, the current set of fences/icons disappears and the other set appears. There's no overlap. One or the other set show at any given time. I do not want to have two sets. I only want to have one set. Unfortunately, since there is not documentation to speak of for Fences (Other than the trivial little, tiny bit embedded in the little configuration utility which certainly would never qualify as documentation in any technical writer's or certainly any professional trainers' view, there is no real documentation. I have said that if there is no documentation for any of the functionality of any part of software, then that functionality is totally unusable. If I took that approach to Fences, the whole thing would be unusable. And in many ways, it is. The only way to make use of it is to confine oneself to the simplest, most primitive use of it totally stabbing around in the dark trying to find some way to make it useful at the very most basic level.)
It would be really helpful to know where Fences stores its set of Fences and how to delete them. There are the Layout snapshots in that little configuration utility, but it isn't of much value. First, its daily snapshots aren't very helpful because, when I try to use one to restore my desktop, it doesn't restore anything. Instead, it just removes every single fence and icon from the desktop. Ditto for when you try to take a snapshot. You end up with nothing whatsoever. When that happens, the only way you can do anything with Fences at all is to reboot. That might give you one of the sets back to the desktop; then again, it might not. Your are most likely to just end up with a totally blank desktop.
2. As I've said, the most common situation after having attempted to do anything with Fences is to have absolutely no fences or icons on your desktop. The only way to get anything back is to reboot. I have tried to move shortcuts around in the various Desktop folders in Windows (<username>/Desktop, public/Desktop, etc.), but apparently Fences immediately changes everything around after you do that.
So if you've got a Desktop that's a whole lot of nothingness after you attempt to restore from one of the Layout snapshots, how do you get our icons back? It would be helpful to be able to get your fences back, but I'd be happy to do without them if I could just get my icons back.
3. I've tried, many, many, many times to completely uninstall Fences and reinstall it. Even tried using Revo Uninstaller which has always been able to remove every single trace of an install in the past for me. With Fences, not so much. After a complete uninstall and reinstall with a fresh new copy of the installer, I can go to the Layout snapshots from the previous installation, and guess what, the snapshots from the previous installation are still there. That means that whatever was messing the whole, entire situation is still there to totally mess up the installation. Of course, I believe that the problems with the Fences application are programmed into the application, so why wouldn't everything be there after uninstall and reinstall.
Nonetheless, I'll ask: How can I uninstall and reinstall Fences to start totally fresh?
I fully realize that the participants in this forum are end-users like me. There truly needs to be a issues/ticket system where folks like me can open a ticket on these issues, people with the knowledge, skills, and empowerment to make changes in the software to respond to end-user concerns. This isn't open source software where end users fix things. We pay for this software. We are entitled to get things like I described above fixed — not by ourselves, but by the company.