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RedneckDude
RedneckDude
Join Date 04/2009
+2210

Black Screens Again!

WindowBlinds 10.8

May 21, 2019 12:12:57 PM from WinCustomize ForumsWinCustomize Forums

Guys, I have 3 black screens again every time I load a windowblind.

 

Triple monitor system, DeskScapes 10 installed but not running, wallpaper set via windows personalization.

WindowBlinds was installed via My Downloads.

Nothing else has changed since the last thread where this was fixed, other than a windows update.

DisplayFusion still uninstalled.

windowblinds
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RedneckDude
AzDude
Join Date 11/2002
+555 sdemployee
Reply #1 May 21, 2019 12:26:47 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

This was mentioned in your other thread so Neil is aware .

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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RedneckDude
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #2 May 21, 2019 3:08:47 PM
from WinCustomize ForumsWinCustomize Forums

RND,

What is the status of Fences - it it installed?  If so, does the 'Translucent Fences Background' (checked) in Fences have any effect?

Are you able to set the background after any black screen is seen?

----------------
Sean Drohan
Stardock Customer Service Manager

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #3 May 21, 2019 3:48:54 PM
from WinCustomize ForumsWinCustomize Forums

That setting was checked in Fences. I unchecked it and rebooted. Upon reboot, I loaded several different windowblinds and still have black screens.

 

 

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #4 May 21, 2019 3:55:06 PM
from WinCustomize ForumsWinCustomize Forums

I am running the Nexus Dock, which has a button to restore wallpaper. If I click it, or reset wall in windows personalization, my wall returns.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #5 May 21, 2019 9:59:24 PM
from WinCustomize ForumsWinCustomize Forums


Nothing else has changed since the last thread where this was fixed, other than a windows update.

Well, what do you know. Today's Windows update seems to have fixed the issue.  Go figger.  

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #6 June 1, 2019 11:35:42 AM
from WinCustomize ForumsWinCustomize Forums

Still having black screens at every load of a windowblind. DeskScapes disabled.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #7 June 8, 2019 3:37:12 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 6

Still having black screens at every load of a windowblind. DeskScapes disabled.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #8 July 29, 2019 8:20:46 PM
from WinCustomize ForumsWinCustomize Forums

Ok, DeskScapes installed in an effort to become a dreamer, and lo and behold, black wallpapers again, EVERY time I load a WB.

 

Come on guys, let's fix this.

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RedneckDude
AzDude
Join Date 11/2002
+555 sdemployee
Reply #9 July 29, 2019 9:13:00 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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RedneckDude
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #10 July 30, 2019 8:58:03 AM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 8

Ok, DeskScapes installed in an effort to become a dreamer, and lo and behold, black wallpapers again, EVERY time I load a WB.

Would really like to help, RND, but - if I recall - we threw the kitchen sink at this issue but could not resolve it.  To my knowledge, you are the only one left with the issue you are detailing with WB.

Anything you could provide - what additional tests you have done - would be helpful:

Sean Drohan
Stardock Support Manager

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #11 July 30, 2019 11:28:55 AM
from WinCustomize ForumsWinCustomize Forums

Sean, I have done the purges on both WB and DeskScapes.   More than once. 

 

The only thing that solves the issue is to uninstall DeskScapes. Deactivated isn't good enough.

It only happens on this PC, all skins.

 

I have not tried single monitor, but I shall.   Stay tuned.

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RedneckDude
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #12 July 30, 2019 11:31:46 AM
from Stardock ForumsStardock Forums

Quoting RedneckDude,
reply 11

It only happens on this PC, all skins.

Ok, but does not on another you have with DS installed / running?

Also, the clean boots, as PITA as they can be to perform, are helpful to eliminate Windows account issues, settings, and 3rd party apps.

Sean Drohan
Stardock Support Manager

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #13 July 30, 2019 12:36:13 PM
from WinCustomize ForumsWinCustomize Forums

Just went single monitor. Issue resolved.  but that isn't gonna work.

Quoting sdRohan,
reply 12

Ok, but does not on another you have with DS installed / running?
No. But this is the only triple monitor system using DeskScapes.  And DS doesn't have to be running for the issue to occur. For clarity.

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RedneckDude
ALMonty
Join Date 01/2002
+242
Reply #14 July 30, 2019 2:05:26 PM
from WinCustomize ForumsWinCustomize Forums

Can I take a guess? I'm going to say Graphics card or drivers. Did you try an older driver?

My problem is way beyond that. I think my computer just can't run DS. When I open the config screen that's it I can't click on anything. The config box goes white an says not responding and I have to close it out with task manager.

Sorry about that this, is not about me.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #15 July 30, 2019 2:44:07 PM
from WinCustomize ForumsWinCustomize Forums

Quoting ALMonty,
reply 14

Can I take a guess? I'm going to say Graphics card or drivers. Did you try an older driver?
Only happens when applying a WB. DeskScapes not even running.  I doubt it being a driver issue. Graphics card is fine, 8 GB ram in card. 

If we can't resolve this, I'll just make my dreams on a single monitor rig.  Pain in the ass though.

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RedneckDude
ALMonty
Join Date 01/2002
+242
Reply #16 July 30, 2019 3:09:27 PM
from WinCustomize ForumsWinCustomize Forums

YAY! More Dreams I can't use.  

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #17 July 31, 2019 10:46:39 AM
from WinCustomize ForumsWinCustomize Forums

By the way, Sean, this black screen thing does not happen if I DO have a dream running.

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