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chadbiggerstaff
chadbiggerstaff
Join Date 02/2012
0

Single Column not working

July 10, 2018 7:34:00 AM from Stardock ForumsStardock Forums

V3.0.9.11 after installing upgrade to 3.0.9 (or maybe it was my change from v2 to v3 as I finally did that recently) my single column sized fences no longer scroll vertically to show icons, they are defaulting to 2 columns.  At first I thought icons had disappeared as I had sized for 1 column and scrolled down and icons were missing, but then I tried widening and discovered they were in a 2nd (hidden when sized for 1 column) column.  I've utilized short width/height fences from the get go (couple years or more) and it always has vertically scrolled to show all the icons, frustrating having to resize all my fences to be 2 columns wide for this change, please fix.  I'm running latest version of windows 10 x64.

fences
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chadbiggerstaff
basj
Join Date 03/2001
+1444 sdemployee
Reply #1 July 10, 2018 8:59:59 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. But fences V3.0.9.11 on my system and I have set one of my Fence to single column and it can scroll vertically.

Please try purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling.

Reboot, retest and report back.

Thanks

Basj,

Stardock Community Assistant.

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chadbiggerstaff
Madcat0607
Join Date 12/2002
0
Reply #2 October 20, 2018 8:00:02 AM
from Stardock ForumsStardock Forums

I have the same problem, tried re-installing but stays the same.  I have a 3 monitor setup, left and right monitors are Dell 1600x1200 and the centre monitor is a Samsung 1900x1200.  Tried reducing to 1 monitor but again no difference.

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chadbiggerstaff
basj
Join Date 03/2001
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Reply #3 October 20, 2018 8:28:02 AM
from Stardock ForumsStardock Forums

Quoting Madcat0607,
reply 2

I have the same problem, tried re-installing but stays the same.  I have a 3 monitor setup, left and right monitors are Dell 1600x1200 and the centre monitor is a Samsung 1900x1200.  Tried reducing to 1 monitor but again no difference.

Hello,

Sorry to hear you are having issues. Need more information, please explain more on what is the problem.

Thank you.

Basj,

Stardock Community Assistant.

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chadbiggerstaff
kt3946
Join Date 09/2002
+1
Reply #4 October 21, 2018 1:01:16 PM
from Stardock ForumsStardock Forums

I've sent in a support ticket with the same exact issue.  Three monitors, unable to create single row fences.  Fences will end up making a horizontal row three wide, and not even create a scroll bar, so if you reduce the fence to 1 row wide by (say 10 vertical), you won't see the two icons in the horizontal row nor be able to click on them.

This issue started after adding a third monitor and updating to the v3.09 (latest) release.

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chadbiggerstaff
kt3946
Join Date 09/2002
+1
Reply #5 October 21, 2018 1:02:38 PM
from Stardock ForumsStardock Forums

Also, tried re-installing.  Even used the special "purge" script from Stardock, and that didn't fix it either.

It is _definately_ a bug with the latest software version and Windows 10.

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chadbiggerstaff
basj
Join Date 03/2001
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Reply #6 October 21, 2018 9:14:05 PM
from Stardock ForumsStardock Forums

Quoting kt3946,
reply 5

Also, tried re-installing.  Even used the special "purge" script from Stardock, and that didn't fix it either.

It is _definately_ a bug with the latest software version and Windows 10.

Hello,

Sorry to hear you are having issues. Could you stop posting in multiple threads. It will be easier to help you if you stick in one thread or better start your own thread so that we can help you there. It is confusing if you keep jumping all over the place.

Thank you.

Basj,

Stardock Community Assistant.

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chadbiggerstaff
kt3946
Join Date 09/2002
+1
Reply #7 October 22, 2018 1:07:38 PM
from Stardock ForumsStardock Forums

There are multiple people with the same problem, in multiple threads.  The other threads are getting ignored, except for the one thread where the purge seemed to solve their problems.  I've placed messages in the other threads attempting to redirect them to this latest one.

The issue seems to be related to the combination of:

(A) latest version 3.0.9.11 of Fences

( Three monitors

The bug seems to appear in other circumstances, but in that one case, seems to have been solved with a purge and re-install.  For those of us with 3 monitors, the purge-reinstall doesn't seem to work.

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chadbiggerstaff
basj
Join Date 03/2001
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Reply #8 October 22, 2018 11:26:53 PM
from WinCustomize ForumsWinCustomize Forums

Quoting kt3946,
reply 7

For those of us with 3 monitors, the purge-reinstall doesn't seem to work.

Could you please tell us the resolution of that 3 monitors and its scaling of each of those monitors?

Thank you,

 

Basj,

Stardock Community Assistant

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chadbiggerstaff
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #9 October 23, 2018 11:12:48 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

Please post a video of the issue in action.

----------------
Sean Drohan
Stardock Customer Service Manager

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chadbiggerstaff
chadbiggerstaff
Join Date 02/2012
0
Reply #10 October 24, 2018 12:17:49 PM
from Stardock ForumsStardock Forums

Same issue here (noted way at top), I happen to be running 3 monitors as well, perhaps we've found the common denominator.

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chadbiggerstaff
chadbiggerstaff
Join Date 02/2012
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Reply #11 October 24, 2018 1:06:07 PM
from Stardock ForumsStardock Forums

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chadbiggerstaff
sdrohan
Join Date 10/2012
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Reply #12 October 24, 2018 3:33:44 PM
from Stardock ForumsStardock Forums

[quote who="chadbiggerstaff" reply="11" id="3731120"]

Thank you, it has been logged internally.

----------------
Sean Drohan
Stardock Customer Service Manager

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chadbiggerstaff
Madcat0607
Join Date 12/2002
0
Reply #13 November 15, 2018 9:36:42 AM
from Stardock ForumsStardock Forums

Exactly as in other posts in this thread.

A single column Fence can be created but I'm not seeing scroll bars when there are more icons than can be displayed.  Also the icons don't wrap at the bottom of the fence, instead they wrap at about the 2/3 icons displayed level so you can have a Fence with a blank area at the bottom with ample space to display 'missing' icons but they never there unless you widen the Fence and even then they stick to 2/3 icons deep rather than wrapping at the Fence boundary.

FYI this problem has been around for a while and I originally posted observing this more than 18 months ago when running Integrated Intel graphics, I've now got NVidia and I thought the problem had gone away but it is now back.

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chadbiggerstaff
pthaller
Join Date 01/2020
0
Reply #14 January 10, 2021 11:03:12 AM
from Stardock ForumsStardock Forums

I have the same problem - seems like the one column problem still isn´t solved - right?

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chadbiggerstaff
aDamatG33k
Join Date 10/2019
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Reply #15 July 29, 2021 10:54:37 PM
from Stardock ForumsStardock Forums

Verbatim concerning the above statements. No vertical single columns.

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chadbiggerstaff
basj
Join Date 03/2001
+1444 sdemployee
Reply #16 July 29, 2021 11:20:56 PM
from Stardock ForumsStardock Forums

Quoting aDamatG33k,
reply 15

Verbatim concerning the above statements. No vertical single columns.

Hello,
Sorry to hear you are having issues. Would like to know more on your issue.

  1. Fences version?
  2. Windows version, please use Winver.exe for full Windows version numbers

Thanks
Basj,
Stardock Community Assistant.

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chadbiggerstaff
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #17 July 30, 2021 9:47:45 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting aDamatG33k,
reply 15

Verbatim concerning the above statements. No vertical single columns.

This was addressed with version 3.12:

https://forums.stardock.com/506115/get;3813226

Sean Drohan
Stardock Support Manager

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chadbiggerstaff
winblind2024t
Join Date 04/2024
0
Reply #18 April 21, 2024 10:14:36 AM
from Stardock ForumsStardock Forums

apparently it was not, as the same problem exists in 5.04 and it is worse. min 3 columns; others hidden. please fix this once and for all. I don't appreciate SD's runaround ( get a video, what res, etc ). I've been around SD for decades now and these problems still exist after years.

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chadbiggerstaff
basj
Join Date 03/2001
+1444 sdemployee
Reply #19 April 21, 2024 10:59:26 AM
from Stardock ForumsStardock Forums

Quoting winblind2024t,
reply 18

apparently it was not, as the same problem exists in 5.04 and it is worse. min 3 columns; others hidden. please fix this once and for all. I don't appreciate SD's runaround ( get a video, what res, etc ). I've been around SD for decades now and these problems still exist after years.

There is a Fences V5.5 Beta out, please try that and report back. Also include more information on your system.

  1. Windows 10/11 full build number. Use Winver.exe.
  2. Windows scale factor (100%, 125%, 200% etc)
  3. Desktop icons size setting. (Large, Medium, Small, or Custom icons size)
  4. A video showing us with this issue.

Below is screenshot showing my single column Fences without any issue.

Thank you,

Basj,
Stardock Community Assistant

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chadbiggerstaff
winblind2024t
Join Date 04/2024
0
Reply #20 April 21, 2024 2:17:01 PM
from Stardock ForumsStardock Forums

whwere's the beta? i dont have time to look for it. more INCOMPLETE "support". more hoops to jump thru.

 

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chadbiggerstaff
pelaird
Join Date 12/2018
+440
Reply #21 April 21, 2024 3:49:37 PM
from Stardock ForumsStardock Forums

https://store.stardock.com/myaccount/products

 

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chadbiggerstaff
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #22 April 22, 2024 9:08:45 AM
from Stardock ForumsStardock Forums

Quoting winblind2024t,
reply 20

whwere's the beta? i dont have time to look for it. more INCOMPLETE "support". more hoops to jump thru.

Quoting winblind2024t,
reply 18

I don't appreciate SD's runaround

Easy on the gas, winblind2024t... People are trying to help you...

Sean Drohan
Stardock Product Lifecycle Manager

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