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ASARussell
ASARussell
Join Date 10/2013
+1

Download Button Missing

March 17, 2016 5:06:51 AM from Stardock ForumsStardock Forums

I was trying to reinstall WindowBlinds 10 and went to my downloads page at https://store.stardock.com/myaccount/products and discovered that there was no download button. Is there some reason for this?

 

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ASARussell
kryo
Join Date 05/2003
+458
Reply #1 March 17, 2016 6:54:11 AM
from Stardock ForumsStardock Forums

Did you get WB through an OD subscription that has since lapsed?

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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #2 March 17, 2016 7:27:29 AM
from Stardock ForumsStardock Forums

No, I bought WindowBlinds 10 as an upgrade to WindowBlinds 8. Previously I had bought Start10 as an upgrade to Start8 and both of those had download buttons. I have never had a subscription to OD.

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ASARussell
Island Dog
Join Date 06/2003
+1047 sdemployee
Reply #3 March 17, 2016 8:54:59 AM
from Stardock ForumsStardock Forums

Please start a support ticket: https://esupport.stardock.com/index.php?/Tickets/Submit

 

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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #4 March 17, 2016 9:11:37 AM
from Stardock ForumsStardock Forums

Done!

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ASARussell
ASARussell
Join Date 10/2013
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Reply #5 March 24, 2016 5:22:25 AM
from Stardock ForumsStardock Forums

Why was this issue closed by the support team without fixing the problem? The ticket ID is RCQ-609-41462. The download button is missing from my download page. When and if Stardock issues any updates for WindowBlinds10 how will I acquire them without a suitable button?

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ASARussell
gmc2
Join Date 11/2003
+296
Reply #6 March 24, 2016 7:22:10 AM
from WinCustomize ForumsWinCustomize Forums

do you have flash disabled?

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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #7 March 24, 2016 7:48:31 AM
from Stardock ForumsStardock Forums

Yes, I have disabled Flash in IE11. I'll try enabling it and see what happens.

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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #8 March 24, 2016 7:51:47 AM
from Stardock ForumsStardock Forums

I enabled Flash in IE11 but it made no difference, the download button is still missing.

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ASARussell
DrJBHL
Join Date 04/2002
+4060 moderator
Reply #9 March 24, 2016 8:05:13 AM
from WinCustomize ForumsWinCustomize Forums

Do you have any adblock/noscript type extensions running on your browser?

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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #10 March 24, 2016 8:48:52 AM
from Stardock ForumsStardock Forums

Yes, I have Adblockplus running, but with Stardock.com exempted.

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ASARussell
sdrohan
Join Date 10/2012
+707 sdsupport
Reply #11 March 24, 2016 9:27:07 AM
from Stardock ForumsStardock Forums

 

ASARussel,

We are confused... You wrote here:

Quoting ASARussell,
reply 5

Why was this issue closed by the support team without fixing the problem? The ticket ID is RCQ-609-41462. The download button is missing from my download page. When and if Stardock issues any updates for WindowBlinds10 how will I acquire them without a suitable button?

However, when Alan noticed you had already activated, you wrote in your ticket:

-----------------

Posted on: 21 March 2016 12:04 PM

Yes, I downloaded WindowBlinds 10 via the link in the order receipt
-----------------
 
It was why your ticket was closed.
 
Can you help us reconcile those statements?  
 
Alan did also mentioned are aware of the missing button and working to resolve it.
 
Edit: The button is now there.
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ASARussell
ASARussell
Join Date 10/2013
+1
Reply #12 March 24, 2016 9:54:18 AM
from Stardock ForumsStardock Forums

I reported the problem as a missing download button. I never said I couldn't download the initial release of WindowBlinds10. I was more concerned with future releases. There is no conflict.

Thank you for fixing the missing button problem, that was all I wanted.

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