crissy, here in Tampa Bay Verizon isn't so hot a service over all. My problem isn't with the connection for DSL, but with the eMail service. They are constantly updating the servers in some other location and it seems that everytime they dink my account. As it is I am going to stick with just the DSL because I get a true 1.5 mbit through out on the pipe and use the business email server with a private account. It just ticks me off over all how Verizon deals with support issues and then claims that they are a top service orientated corporation.
T-Mobel/Verizon is not anywhere near the problem Verizon is and they might learn something from how their stratigic partners operate on the service end of things.
I am really happy to hear you have had a good experience with them over time
I would not wish anyone to spend the time I have with tech-support as they read some scripted lock step
trouble shooting form only to have them tell you in the end that you have to call billing because they do not have the detailed information to tell you why an account has been deactivated. You would think a foot note on their screen would be easy enough to add so they could know that they need to look deeper into the server side situation and not tell you to call Billing. Then to have billing explain they are not sure why because the account is up to date and send you back to tech-support and spend enev more time as they poke around and then put you on hold to speak with someone on a higher level support tier. Then come back on the phone and say well we figured it out, your account was deactivated but when we went to reactivate it with the script it hiccuped because of the origional issue when you upgraded from 768 to 1.5 mbit and we added the 1.5 mbit to one of you other phone lines and didn't tell you for almost two months so when we switched it to your 768 line the tech did not know how to adjust the bandwidth limiter so he just killed your account and created a new one without tell you or anyone else. Oh and by the way, when we delete your account it isn't really deleted out of the database on user names and such so we can not just recreated it we have to keep you with the new one. One other thing, everything in your setup is going to stay attached to your origional account that is now deactivated so everytime we do an upgrade we will have to go through this again because the script is going to look at your origional account and deactive your new account...
I already know what the problem is, but it is outside the scope of thech-support because it isn't on thier lock step trouble shooting form...
anyway...
Truth be told, Sprint is even worse in south Florida...
You can be looking at router log's of when the circuit went down and up with graphs of traffic and such and they will tell you out right that it is on your end because none of thier hardware went down. You can do this for two months straight and then all of a sudden they will inform you that they are doing a local upgrade to improve service but it isn't because thier hardware had a problem, it was still your end. But once that upgrade is put into effect the prolem vanishes...
Solarwinds is are great set of tools
