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sweetbb
sweetbb
Join Date 09/2010
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Download limit, after subscribing to Wincustomize

August 5, 2012 10:55:22 AM from WinCustomize ForumsWinCustomize Forums

Hi,

Although I have purchased a WinCustomize subscription for a year last week, I still get a message saying that in order for me to continue downloading themes, etc, I need to buy a subscription.  I have received a mail confirming my subscription, with a serial number.  How do I activate this subscription, so that I can continue to download cursors etc etc?

Regards,

Brian.

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sweetbb
Hankers
Join Date 04/2004
+542 moderator
Reply #1 August 5, 2012 11:16:58 AM
from WinCustomize ForumsWinCustomize Forums

You should be able to register your subscription here. - https://services.stardock.net/accounts/registerproduct.aspx

 Note: Your Stardock account email needs to be the same as the email used when purchasing the subscription.

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sweetbb
DrJBHL
Join Date 04/2002
+4050 moderator
Reply #2 August 5, 2012 11:43:46 AM
from WinCustomize ForumsWinCustomize Forums

In addition to what Hankers told you, I would also suggest clearing your browser's cache and cookies, then trying to logon.

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sweetbb
sweetbb
Join Date 09/2010
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Reply #3 August 5, 2012 11:44:39 AM
from WinCustomize ForumsWinCustomize Forums

HI Hankers,

 

Thank you for the reply.  All my software is already registered with Stardock. It's just the WinCustomize subscription that does not want to work, because they are impolsing a download limit on me, which I have obviously alread reached.  I thought the WinCustomze subscription would allow me to download more, unlimited.

 

Regards,

Brian.

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sweetbb
Hankers
Join Date 04/2004
+542 moderator
Reply #4 August 5, 2012 11:59:06 AM
from WinCustomize ForumsWinCustomize Forums

Quoting sweetbb,
reply 3
I thought the WinCustomze subscription would allow me to download more, unlimited.

That should be the case.

If the suggestion by DrJBHL doesn't solve your issue then ....

Please email support@stardock.com and start a trouble ticket. When you receive the auto-reply with the ticket number then post that here.

Support is off until tomorrow morning and I will make them aware of this post.

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sweetbb
sweetbb
Join Date 09/2010
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Reply #5 August 5, 2012 1:46:40 PM
from WinCustomize ForumsWinCustomize Forums

Hi Hankers,

I've done that already, but I'm not getting an auto-reply from the system either. I've checked and my e-mail address is correct on the system.  I've also checked my spam folders, and there is also nothing from the system.

Regards,

Brian.

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sweetbb
RedneckDude
Join Date 04/2009
+2210
Reply #6 August 5, 2012 1:49:07 PM
from WinCustomize ForumsWinCustomize Forums

I have a friend that continues to have this problem. She calls me often to complain about it because I gifted her subscription to her.

 

 

Her problem, every time so far, has been her failure to log in. That's it. She forgets to log in.

 

I see that Doc has said this already. Just sharing.

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sweetbb
Island Dog
Join Date 06/2003
+1047 sdemployee
Reply #7 August 6, 2012 9:37:12 AM
from WinCustomize ForumsWinCustomize Forums

You don't have any purchases under this account.  If you purchased with another e-mail you will need to merge them here.

https://www.stardock.com/support/registrations

 

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sweetbb
Rosco_P
Join Date 07/2009
+178 sdsupport
Reply #8 August 6, 2012 10:21:35 AM
from WinCustomize ForumsWinCustomize Forums

If you have trouble with merging your accounts, you can open a ticket directly through our support system here:

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Make sure to include any email addresses involved, and we should be able to help you out.

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