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Mirsguy
Mirsguy
Join Date 11/2007
+432

A Very Supportive Bunch

A much overdue thanks to Stardock Support

July 7, 2010 1:21:40 PM from WinCustomize ForumsWinCustomize Forums

Every time I have had to contact Stardock Support about an issue, I have always received a timely response. Sometimes my issue can not be fixed, as in my most recent request to obtain an older program; but even then, the response is fast.

This time, something with my account was fixed that I didn't even know was a problem, but Support caught it and asked me if I wanted it cared for. It took 2 business days--tops.

Because of the nature of their jobs, SD Support can take a lot of flack. I just wanted to take this opportunity to post a public positive note about them, and to say THANK YOU!

Sometimes we tend to forget about the men behind the curtain. Seriously, if we didn't have them, we would ALL know it when the need were to arise.

Thanks again for all you do, SD Support!

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Wizard1956
Mirsguy
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #1 July 7, 2010 1:33:22 PM
from WinCustomize ForumsWinCustomize Forums

Thank you very much for the kind words! We try to keep our head on a swivel round these parts.

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Mirsguy
G3mpi3
Join Date 01/2009
+119
Reply #2 July 7, 2010 2:22:57 PM
from WinCustomize ForumsWinCustomize Forums

Good call, Brian. Stardock is really one of a kind when it comes to support. In my experience, Stardock support is unmatched. Thanks everyone, and keep it up!

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Mirsguy
Rosco_P
Join Date 07/2009
+178 sdsupport
Reply #3 July 7, 2010 2:24:08 PM
from WinCustomize ForumsWinCustomize Forums

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Mirsguy
DrJBHL
Join Date 04/2002
+3681 moderator
Reply #4 July 7, 2010 3:25:17 PM
from WinCustomize ForumsWinCustomize Forums

Rosco...thanx for the right click tip for verifying installation.

To save the folks @ SD Support needless injury....my "grateful camper" present:

Rock Garden Jr. Flack Jacket!

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Mirsguy
Mirsguy
Join Date 11/2007
+432
Reply #5 July 7, 2010 4:56:17 PM
from WinCustomize ForumsWinCustomize Forums

I want it, Doc!

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Mirsguy
natas2
Join Date 01/2008
+100
Reply #6 July 7, 2010 5:09:43 PM
from WinCustomize ForumsWinCustomize Forums

Sometimes we tend to forget about the men behind the curtain

Me thinks there are women back there too...

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Mirsguy
Wizard1956
Join Date 01/2008
+2202
Reply #7 July 7, 2010 5:55:16 PM
from WinCustomize ForumsWinCustomize Forums

Great post, Mirsguy!   I haven't been around here all that long, but I must say everyone I've come into contact at SD/WC, be it sales, support, developers, admin or mods, have all been friendly, professional and courteous. Show them a little patience and respect and they really will give 110% towards solving any problem you may have.

 IMHO, the best part of using the software has been the people behind it.

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Mirsguy
Xiandi
Join Date 07/2007
+840
Reply #8 July 7, 2010 6:01:02 PM
from WinCustomize ForumsWinCustomize Forums

the best part of using the software has been the people behind it

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Mirsguy
RedneckDude
Join Date 04/2009
+2197
Reply #9 July 7, 2010 6:49:23 PM
from WinCustomize ForumsWinCustomize Forums

I think a blind/suite should be made, community project, in tribute to the techs at support.  If anyone wants to, I'll be there for my usual parts. 

 

Thanks muchly to all the support guys and gals!

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Mirsguy
DrJBHL
Join Date 04/2002
+3681 moderator
Reply #10 July 7, 2010 7:08:14 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Mirsguy,
reply 5
I want it, Doc!

Only one way to get it: SKIN it!

*doc thinks those white plastic plates would inspire some young skinner/ette....

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Mirsguy
starkers
Join Date 05/2004
+1153
Reply #11 July 7, 2010 11:03:42 PM
from WinCustomize ForumsWinCustomize Forums

Yes, whenever I have had reason to contact Stardock support, the response has always been timely and my query resolved poste-haste...

... uh, quickly, for those not familiar with ye olde term.

Sometimes we tend to forget about the men behind the curtain

Men behind the curtain eh?  Reminds me of an Alfred Hitchcock thriller. 

I just hope the Stardock blokes don't have a bloody big knife back there as well... been having one or two nightmares lately.

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Mirsguy
Wizard1956
Join Date 01/2008
+2202
Reply #12 July 7, 2010 11:10:11 PM
from WinCustomize ForumsWinCustomize Forums

Reminds me of an Alfred Hitchcock thriller.

Strangely enough, it reminds me of The Wizard of Oz. Whoda thunk?

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Mirsguy
Mirsguy
Join Date 11/2007
+432
Reply #13 July 7, 2010 11:46:22 PM
from WinCustomize ForumsWinCustomize Forums

Reminds me of an Alfred Hitchcock thriller.

Strangely enough, it reminds me of The Wizard of Oz. Whoda thunk?

The Wizard of Oz is actually what made me think of it.

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Mirsguy
storm347
Join Date 11/2003
+101
Reply #14 July 10, 2010 6:27:46 PM
from WinCustomize ForumsWinCustomize Forums

.

 

You guys do such a great job .Thanks for all the times i got my answer in so short of a time.

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Mirsguy
tazgecko
Join Date 05/2008
+177
Reply #15 July 10, 2010 7:27:52 PM
from WinCustomize ForumsWinCustomize Forums

You could say they are a very polite bunch. With some of the vileness which is thrown in their direction, they are still prepared to calmly go through a problem.

Goes for forums as well, even when you are getting a rap across the knuckles, support is polite and professional. Well done

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Mirsguy
willistuder
Join Date 08/2007
+275
Reply #16 July 11, 2010 10:43:50 AM
from WinCustomize ForumsWinCustomize Forums

I haven't needed Stardock Support for awhile, but when I did, they were very helpful and went beyond what was necessary. I can tell that things haven't changed by reading the forums.

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Mirsguy
loukeeya
Join Date 10/2006
+105
Reply #17 July 11, 2010 6:38:23 PM
from WinCustomize ForumsWinCustomize Forums

well i for one agree the support staff are sweethearts, polite and helpful so big thanx from me

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Mirsguy
Rosco_P
Join Date 07/2009
+178 sdemployee
Reply #18 July 12, 2010 12:57:54 PM
from Stardock ForumsStardock Forums

Quoting loukeeya,
reply 17
well i for one agree the support staff are sweethearts, polite and helpful so big thanx from me

Aw, shucks... 

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Mirsguy
Island Dog
Join Date 06/2003
+1046 sdemployee
Reply #19 July 12, 2010 1:33:32 PM
from WinCustomize ForumsWinCustomize Forums

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