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Finhbar
Finhbar
Join Date 04/2006
+4

Activation Count Reset

March 28, 2008 8:17:41 AM from WinCustomize ForumsWinCustomize Forums

Hi,

     I created a ticket at Support a couple of days ago requesting that the activation count for WB be reset for me, if possible. I am a current ODNT/OD Ultimate subscriber and have had trouble installing/using WB with the last couple of builds of WB on Vista x64 (the infamous msconfig.exe issues), and have had to uninstall/reinstall WB numerous times in a short period of time... hence my request for ac reset above.

     I understand that there are still issues with eSupport and submit this post as a "Backup" request.

     One further request for assistance if I may. On launching Impulse I have active registrations for ODP and OD Ultimate and my ODNT subscription is now showing as invalid, is it "safe" to delete the ODNT registration at this time, or do I need to leave it as is until I renew in June ?

Regards,

             Peter

    

     

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Finhbar
milksama
Join Date 09/2005
+62
Reply #1 March 28, 2008 8:36:36 AM
from WinCustomize ForumsWinCustomize Forums

Peter: I have reset your activation count so you should be all set there.

Regarding the ODNT subscription. I would not be concerned about this. I am experiencing the same problem in my own account and have reported this with the developers. It's my assumption that since you were a pre-existing Object Desktop subscriber, you will be automatically upgraded to Object Desktop Ultimate and therefore are not a standard Object Desktop subscriber anymore (you would prefer Ultimate anyway, it's better   ).

-Mike

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Finhbar
Finhbar
Join Date 04/2006
+4
Reply #2 March 28, 2008 11:39:00 AM
from WinCustomize ForumsWinCustomize Forums
Many, many thanks Mike, was waiting patiently for eSupport to get back to me and ofc the poor people are still experiencing problems. Hope their problems are resolved soon

Regards,

Peter
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