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gary94
gary94
Join Date 07/2013
0

email change affecting upgrade

February 16, 2026 7:38:21 AM from Stardock ForumsStardock Forums

Hi,

I've been using Fences for years. I was looking at adding Multiplicity. Checking out the versions and prices, I could see I was offered an upgrade price.

Separately, I changed my email to my new one.

All fine, except now the upgrade offer has vanished. Is this correct and will the email change now affect my Fences renewal when it comes up?

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gary94
basj
Join Date 03/2001
+1789 sdemployee
Reply #1 February 16, 2026 8:41:09 AM
from Stardock ForumsStardock Forums

Hello,
For account issue, it best to raise a ticket for it. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thank you,
Basj,
Stardock Community Assistant

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gary94
gary94
Join Date 07/2013
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Reply #2 February 17, 2026 2:21:47 PM
from Stardock ForumsStardock Forums

Thanks, I'll do that.

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