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sophiesboy
sophiesboy
Join Date 01/2005
0

Stardock Central v 2.70 does not show my Object Desktop subscription

April 26, 2012 8:29:05 PM from WinCustomize ForumsWinCustomize Forums

I last renewed my OD subscription on 12-2-2011.

Order number 2149536

Paypal confirm number 2UD71599HW3663542

According to the "view subscriptions" function, I am not subscribed.

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #1 April 26, 2012 8:57:07 PM
from WinCustomize ForumsWinCustomize Forums

The database shows that you are fine.  We'll figure out what's going on in teh morning.  Are you able to see your products for download or update?

In any case, you can get your stuff from the web store while we figure this out.  Thanks for reporting it!

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sophiesboy
LightStar
Join Date 12/2002
+1248
Reply #2 April 26, 2012 9:08:58 PM
from WinCustomize ForumsWinCustomize Forums

Must be a problem for everyone, mine shows not subscribed also.

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #3 April 26, 2012 9:45:27 PM
from Stardock ForumsStardock Forums

Humm.

 

Going to be a busy morning.  

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sophiesboy
Philly0381
Join Date 11/2004
+844
Reply #4 April 26, 2012 9:53:51 PM
from WinCustomize ForumsWinCustomize Forums

I missed this thread sorry, my WinCustomize is ok but it shows no Object Desktop subcription for me.  It shows correctly on My Account/My Downloads page.

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sophiesboy
Wizard1956
Join Date 01/2008
+2202
Reply #5 April 26, 2012 10:40:02 PM
from WinCustomize ForumsWinCustomize Forums

Quoting LightStar,
reply 2
Must be a problem for everyone, mine shows not subscribed also.

My WC and ODNT subs are both showing, with correct dates. Just a FYI.

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sophiesboy
RedneckDude
Join Date 04/2009
+2148
Reply #6 April 26, 2012 10:51:03 PM
from WinCustomize ForumsWinCustomize Forums

Mine show, incorrect dates.

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sophiesboy
GunslingerBara
Join Date 10/2008
+151 sdemployee
Reply #7 April 26, 2012 11:23:25 PM
from Stardock ForumsStardock Forums

The dates being wrong or off should not prevent you from using Stardock Central or the products in your OD subscription. I'll look into it in the morning and see what's going on.

Bara

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sophiesboy
RedneckDude
Join Date 04/2009
+2148
Reply #8 April 29, 2012 5:36:08 PM
from WinCustomize ForumsWinCustomize Forums

3 days later, still not fixed. But then, the site problems probably take precedence.

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sophiesboy
Wizard1956
Join Date 01/2008
+2202
Reply #9 April 29, 2012 5:36:24 PM
from WinCustomize ForumsWinCustomize Forums

Edited due to confusion.

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sophiesboy
WebGizmos
Join Date 09/2003
+735
Reply #10 April 29, 2012 8:01:30 PM
from WinCustomize ForumsWinCustomize Forums

Everything is showing correctly in mine.  And thanks again Jim for the gift!

Oops...everything except ObjectZip...which I use on my xp rig. (wish you guys would update that for 7...it always worked great!)

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sophiesboy
GunslingerBara
Join Date 10/2008
+151 sdemployee
Reply #11 April 30, 2012 9:49:16 AM
from Stardock ForumsStardock Forums

Quoting RedneckDude,
reply 8
3 days later, still not fixed. But then, the site problems probably take precedence.

Patience, my friend Is this actively preventing you from using Stardock Central or your software?

Bara

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sophiesboy
RedneckDude
Join Date 04/2009
+2148
Reply #12 April 30, 2012 11:34:40 AM
from WinCustomize ForumsWinCustomize Forums

Quoting GunslingerBara,
reply 11
Quoting RedneckDude, reply 83 days later, still not fixed. But then, the site problems probably take precedence.

Patience, my friend Is this actively preventing you from using Stardock Central or your software?

Bara

No.

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sophiesboy
GunslingerBara
Join Date 10/2008
+151 sdemployee
Reply #13 April 30, 2012 1:53:15 PM
from Stardock ForumsStardock Forums

A fix was just applied on our end that should have fixed any Object Desktop subscription problems. Please check the "View Subscriptions" popup in Stardock Central and verify that it is accurate.

Bara

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sophiesboy
Jeff T
Join Date 11/2003
+48
Reply #14 April 30, 2012 2:00:12 PM
from WinCustomize ForumsWinCustomize Forums

Fixed for me.

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sophiesboy
RedneckDude
Join Date 04/2009
+2148
Reply #15 April 30, 2012 4:16:37 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Jeff T,
reply 14
Fixed for me.

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sophiesboy
sophiesboy
Join Date 01/2005
0
Reply #16 April 30, 2012 8:36:39 PM
from WinCustomize ForumsWinCustomize Forums

And fixed for me as well.

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sophiesboy
Rosco_P
Join Date 07/2009
+178 sdemployee
Reply #17 May 1, 2012 10:21:41 AM
from Stardock ForumsStardock Forums

Huzzah!  

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sophiesboy
sirdavelister
Join Date 02/2009
+1
Reply #18 May 5, 2012 6:10:48 AM
from Stardock ForumsStardock Forums

For me my subscription shows up, but still can't download anything, not getting any kind of download links listed for my OD subscription (which is currently running until 10/5/2013), not in Stardock Central or on the webpage :sadpanda:

Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #19 May 5, 2012 10:28:03 AM
from WinCustomize ForumsWinCustomize Forums

Quoting sirdavelister,
reply 18
For me my subscription shows up, but still can't download anything, not getting any kind of download links listed for my OD subscription (which is currently running until 10/5/2013), not in Stardock Central or on the webpage :sadpanda:

Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again

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sophiesboy
cameronol
Join Date 08/2006
0
Reply #20 May 9, 2012 6:45:19 AM
from Stardock ForumsStardock Forums

mine shows nothing it says I have no subscriptions and it hasn't detected that the programs are installed :/

also why does the program install to C:\Users\(windows account name)\AppData\Local\stardock\StardockCentral

why wouldn't it install into program files? :/

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #21 May 9, 2012 7:34:46 AM
from WinCustomize ForumsWinCustomize Forums

Quoting cameronol,
reply 20
also why does the program install to C:\Users\(windows account name)\AppData\Local\stardock\StardockCentral

why wouldn't it install into program files? :/
This location is becoming more popular because it can handle permissions better.

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #22 May 9, 2012 7:41:48 AM
from WinCustomize ForumsWinCustomize Forums

Quoting cameronol,
reply 20
mine shows nothing it says I have no subscriptions and it hasn't detected that the programs are installed
If you are using the same email you use to log in to the forums . .  we show nothing registered to your email.  If you used another, try that.  Otherwise, email support@stardock.com

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #23 May 9, 2012 7:43:21 AM
from WinCustomize ForumsWinCustomize Forums

Quoting sirdavelister,
reply 18
Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again
You can adjust your account info here: https://www.stardock.com/support/

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sophiesboy
SneakyLittleHobbit
Join Date 05/2012
0
Reply #24 May 16, 2012 1:52:07 PM
from Stardock ForumsStardock Forums

Hi there! I seemed to have done the exact same thing! I purchased OD loooong ago on one email and renewed it on another!? How do you transfer the subscriptions to a new account? or visa versa?? -smile-

 

 

_EDIT_   Nevemind... found out how!

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sophiesboy
ZubaZ
Join Date 11/2001
+915 sdemployee
Reply #25 May 16, 2012 2:04:20 PM
from WinCustomize ForumsWinCustomize Forums

Quoting emailjosua,
reply 24
_EDIT_   Nevemind... found out how!
Contacting support at support@stardock.com can usually take care of these types of things if https://www.stardock.com/support/ cannot.

glad you figured it out.

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