Register | Login
BootSkins XP
Cursor FX
Dream
Icon Packager
LogonStudio XP
LogonStudio
Object Dock
Sound Schemes
Suites
WallPapers
WindowBlinds
All

Search
Forum Home | Login
We have re-enabled logins for the forums, please be aware that you may need to reset your password or register for an account again while we continue to restore full functionality.
Lotherius
Lotherius
Join Date 09/2003
0

Cannot redownload purchased AeroS theme

Says "Link Expired"

April 30, 2007 1:22:49 AM from WinCustomize ForumsWinCustomize Forums
I bought the Premium Theme "AeroS" when it came out. I've redownloaded it a few times from the link in the original email. I just reinstalled windows last night, and now when I try to download "AeroS", I get an error saying "Link Expired".

So, I went to Stardock Support. I got the email with all my serial numbers & Links - I figured, "Okay, new link, great"... Nope, the current link also gives me "Link Expired"...

What's up?
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
Bichur
Join Date 10/2003
+253
Reply #1 April 30, 2007 1:39:36 AM
from WinCustomize ForumsWinCustomize Forums
sound like the link expired.

I bought the Premium Theme "AeroS" when it came out.


I've redownloaded it a few times from the link in the original email.


and you never kept a backup?


Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
Lotherius
Join Date 09/2003
0
Reply #2 April 30, 2007 1:43:46 AM
from WinCustomize ForumsWinCustomize Forums
Never NEEDED to keep a backup.

Thing is, you are SUPPOSED to be able to redownload these. I also had a new link sent, and it is no good either.
Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
aufisch
Join Date 01/2002
+24
Reply #3 April 30, 2007 2:10:51 AM
from WinCustomize ForumsWinCustomize Forums
I would contact Stardock sales (sales_at_stardock_dot_com)about this.

I might be wrong, but I thought that Premium Suites did not "expire".

In any case, the sales team at Stardock are usually very helpful and might be willing to provide a new link for you.

I would suggest you back the theme up next time you download it.
Reason for Karma (Optional)
Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

Lotherius
Bichur
Join Date 10/2003
+253
Reply #4 April 30, 2007 2:33:02 AM
from WinCustomize ForumsWinCustomize Forums
Don't forget to let them know the link expired.

The one you're getting may be from an 'auto reply' from the support page.
Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
Poddytat
Join Date 06/2001
0
Reply #5 April 30, 2007 3:29:32 AM
from WinCustomize ForumsWinCustomize Forums
Definitely contact sales, they have aided me several times in the past when I had to ahem, 'clean' my hard drive and thereby lost everything. Most helpful folks.
Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
Jafo
Join Date 03/2001
+1804 sdemployee
Reply #6 April 30, 2007 8:03:20 AM
from WinCustomize ForumsWinCustomize Forums

Premium content links for download are time-limited.

The necessary process is to purchase, download, and save content to your harddrive, and as with any other software, etc...back it up in case of reformat, etc.

Contact Stardock Support re the expired link...for clarification/solution...

Reason for Karma (Optional)
Successfully updated karma reason!
Lotherius
Lotherius
Join Date 09/2003
0
Reply #7 April 30, 2007 8:21:56 AM
from WinCustomize ForumsWinCustomize Forums
Does this mean that I'm out of luck?

Stardock has NEVER time limited downloads on outright purchases before? If this is the case, I will NEVER buy another premium skin.

Also - if this is the case, then when the email from the support site is sent, it shouldn't include an already expired link in a new email.
Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:


Home | About | Privacy | Upload Guidelines | Terms of Service | Help
WinCustomize © 2025 Stardock. All Rights Reserved.