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gevansmd
gevansmd
Join Date 12/2008
+46

DEskscapes stopped working overnight

November 20, 2019 5:42:05 PM from WinCustomize ForumsWinCustomize Forums

It was working yesterday but when I started the DreamTasks program today the controls for setting the background (to the right of the preview image) were missing. I rebooted, then uninstalled and reinstalled the latest version.  Same problem and now it no longer recognizes dream files.  When I select the folder containing all my dream files it says no suitable backgrounds exist.

No updates of any kind ran last night.  What happened????

 

 

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gevansmd
AzDude
Join Date 11/2002
+517 sdemployee
Reply #1 November 20, 2019 6:00:35 PM
from WinCustomize ForumsWinCustomize Forums

Hello

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot then test again .

Report back here .

 

AzDude
Stardock Community Assistant

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gevansmd
gevansmd
Join Date 12/2008
+46
Reply #2 November 21, 2019 12:14:12 AM
from WinCustomize ForumsWinCustomize Forums

I didn't run the purge but 10 minutes after another reboot DS asked for my activation code.  Once I entered that everything started working again.  I ran CClearner last night, I wonder if it somehow messed up the activation.

 

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gevansmd
AzDude
Join Date 11/2002
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Reply #3 November 21, 2019 5:39:53 AM
from WinCustomize ForumsWinCustomize Forums

Quoting gevansmd,
reply 2

I didn't run the purge but 10 minutes after another reboot DS asked for my activation code.  Once I entered that everything started working again.  I ran CClearner last night, I wonder if it somehow messed up the activation.

 

That probably was the problem .

Well your up and running now so that's good  

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gevansmd
gevansmd
Join Date 12/2008
+46
Reply #4 November 21, 2019 9:58:04 AM
from WinCustomize ForumsWinCustomize Forums

This morning the controls are lost again.  No way to applay a change or get into the other options.

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gevansmd
gevansmd
Join Date 12/2008
+46
Reply #5 November 21, 2019 10:17:41 AM
from WinCustomize ForumsWinCustomize Forums

I just uninstalled, ran the purge and reinstalled.  No controls appear!

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gevansmd
AzDude
Join Date 11/2002
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Reply #6 November 21, 2019 10:43:54 AM
from WinCustomize ForumsWinCustomize Forums

Quoting gevansmd,
reply 5

I just uninstalled, ran the purge and reinstalled.  No controls appear!

You don't uninstall then run the Purge .

Just Purge and reinstall newest version from your account .

Can you show us a screenshot .

and what versions are you running ?

Windows version ( use winver.exe ) for that info

and Deskscapes version ?

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gevansmd
S J N
Join Date 10/2001
+30
Reply #7 November 21, 2019 12:20:46 PM
from WinCustomize ForumsWinCustomize Forums

I'm still waiting for an answer from another thread. Still can't run DeskScapes. Codec stopped working overnight.

mp4's work though.

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gevansmd
AzDude
Join Date 11/2002
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Reply #8 November 21, 2019 12:27:23 PM
from WinCustomize ForumsWinCustomize Forums

Quoting S J N,
reply 7

I'm still waiting for an answer from another thread. Still can't run DeskScapes. Codec stopped working overnight.

mp4's work though.

Did you do Reply #1 ?

Windows ( use winver.exe ) and Deskscapes versions ?

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gevansmd
gevansmd
Join Date 12/2008
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Reply #9 November 21, 2019 2:11:21 PM
from WinCustomize ForumsWinCustomize Forums

Quoting AzDude,
reply 6


Quoting gevansmd,
reply 5

I just uninstalled, ran the purge and reinstalled.  No controls appear!



You don't uninstall then run the Purge .

Just Purge and reinstall newest version from your account .

Can you show us a screenshot .

and what versions are you running ?

Windows version ( use winver.exe ) for that info

and Deskscapes version ?

 

Sorry, I typed too quickly earlier.  I only did the Purge and then reinstall.  Many of the purge functions returned an ERROR condition by the way.  I have the free Photobucket account and can no longer link to uploads.  Just picture the usual screen with the preview animation on the left but completely empty space to the right of the preview.

Windows version:   1903 build 18362.476

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gevansmd
AzDude
Join Date 11/2002
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Reply #10 November 21, 2019 2:19:42 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

It seems there is a third party causing an issue here .

Would you Please try a Clean Boot: https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

test and report back .


AzDude
Stardock Community Assistant

 

 

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gevansmd
gevansmd
Join Date 12/2008
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Reply #11 November 21, 2019 2:24:52 PM
from WinCustomize ForumsWinCustomize Forums

On a hunch, I unloaded Window Blinds and the controls immediately reappeared on an already open Dream Task configuration window.  I reloaded WB, the controls remained, but when I closed DT and reopened it the controls were gone.

Windows 10 Enterprise (18362.19h1_release_svc_prod1.190628-1641)

WindowBlinds 10.83 (058 - Windows 10 Edition) - 64 bit OS

 

Window titlebar blur features are enabled on this operating system

 

        Wblind.dll                2019/11/04 08:56:31

        Wblind64.dll              2019/11/04 08:56:51

        Wbsrv.dll                2019/05/03 23:29:46

        WB10Config.exe            2019/06/25 14:37:54

        Wbload.dll                2019/05/08 15:13:37

        Screen10.exe              2017/03/28 08:53:17

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gevansmd
AzDude
Join Date 11/2002
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Reply #12 November 21, 2019 2:30:44 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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gevansmd
gevansmd
Join Date 12/2008
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Reply #13 November 21, 2019 3:50:48 PM
from WinCustomize ForumsWinCustomize Forums

I discovered another trick.  If I roll up the Dream Task window and then unroll it the controls appear.

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