Just keep that in mind before scolding the whippersnappers and romanticizing the way things were done back in the old days.
What.. like when customer service REALLY mattered? The "whippersnappers" of today don't have a freakin clue as to what good customer service is.
You USED to be able to go to a store or food establishment and get fantastic, genuine customer service and concern for your well being. All done with a smile. If you didn't get that, the employee responsible was dealt with most swiftly. Now you go to a taco bell drive thru and are greeted with a half assed - "'sup" at the speaker. Don't even get me started on the mental capacity to count sauce packets properly AND actually read the damn package label to know your giving out what the customer asked for!!
For the most part, most businesses don't give a rats ass anymore about what the customer thinks or desires. They claim they do, but their actions speak volumes in the opposite direction. It's all about cutting costs and pleasing the stockholders , not the ones that got them there in the first place.
Perhaps this new generation's attitude ("Give it to me now, my way, or I'll sue and go crying to somebody because I take no responsibility for my own actions because Oprah said so",) has just snapped the patience and motivation from the act of doing business to the point that there is nothing left of it other than just gaining the money.