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JLBalladier
JLBalladier
Join Date 11/2025
0

loss of licenses

February 27, 2026 4:25:34 PM from Stardock ForumsStardock Forums
Hi.
 
In November 2024 I purchased a permanent Fences5 license for 5 computers. Ref. Invoice ID: IVWWLVJKPAMIZCOHKSZL6BK6HHNS4. Order ID: STARDOCK241128-4257-28394. 
 
On November 6th, I upgraded this license to Fences6, but i now realize that it only covers one computer. I therefore have lost 4 licenses. Ref. Order STARDOCK251106-7225-93135.
 
Nowhere have I seen that my upgrade would reduce the number of computers to be used.
 
Can you assist in correcting this error?
 
Thank you.
 
I previously sent this message on 5 January. I didn't get any reply. So I am repeating my query.
fences
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JLBalladier
Frogboy
Join Date 03/2001
+2422 sdemperor
Reply #1 February 27, 2026 4:42:33 PM
from Stardock ForumsStardock Forums

I'll look into this. You shouldn't lose seats when upgrading. Let me get someone on it.

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JLBalladier
bdsams
Join Date 04/2013
+146 sdemployee
Reply #2 February 27, 2026 4:49:14 PM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Hi.
In November 2024 I purchased a permanent Fences5 license for 5 computers. Ref. Invoice ID: IVWWLVJKPAMIZCOHKSZL6BK6HHNS4. Order ID: STARDOCK241128-4257-28394. 
 




All sorted for you, you should now have the correct number of activations applied.

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