Phantom fence?

Can't remove screen area that looks like a fence

from Stardock Forums

My problem started while I was using Fences 3. A mysterious column appears on my screen.  It blurs the background like other fences, but has no visible title or contents.  I can move its left and right boundaries and width with my mouse.  It extends from the top to the bottom of the screen.  By the time I became aware of the issue the restore window opportunity had passed. (It should be longer!)

I had hoped that upgrading to Fences 6 would rectify the issue, but it remains.

The app is great but I am reticent to purchase the newer version as it does not appear to resolve the problem.

I welcome any suggestions. 

Responses may be delayed as I will be away from the machine for a couple of days.

Thanks,

John

Stardock Software Fences Type: Question
131 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I believe there is a way to remove it. But, I am not sure how. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

Hi CameraBoy, we're happy to take a look at this. Could you submit an error report via the Troubleshooting menu in v6?

About → Troubleshooting → Create error report package

This should help us get a better idea. Turning on advanced logging before uploading might help get extra info too, but the basic report should be enough. (About → Troubleshooting → Enabled advanced logging, reboot, then create package)

Elemental: Reforged
Reply #3 from Stardock Forums Top

Thanks for the response.  I will not be able to provide what you want until the end of the week.

Thanks.