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bigboyzback
Join Date 05/2005
0

Deskscapes will not work on my WIN 10

August 7, 2018 5:57:20 PM from WinCustomize ForumsWinCustomize Forums

no matter what I try deskscapes will not work on the latest 1709 Win 10...when I click on the switcher nothing happens ..it brings up the window where you choose what you want to do in deskscapes..but when  I click on the changer option..it just brings up the background picture changer( the regular one thats with WIN 10) and theres no choice anywhere there to use deskscapes and when I go to the folder with the dream files in it and right click on a dream file and choose change to desktop picture on the file nothing happens at all ???

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AzDude
Join Date 11/2002
+233
Reply #1 August 7, 2018 7:03:05 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version.

 

 

AzDude
Stardock Community Assistant

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bigboyzback
Join Date 05/2005
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Reply #2 August 8, 2018 1:10:29 AM
from WinCustomize ForumsWinCustomize Forums

I did that like 3 times already..no change and I even gave the APP admin rights too...someone else said to install K-lite Codec pack and that also made no difference....

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bigboyzback
Join Date 05/2005
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Reply #3 August 8, 2018 1:14:08 AM
from WinCustomize ForumsWinCustomize Forums

I tried installing it back when I had the 1607 Win 10 build and now with the newest 1709 Build and it never worked...both times I went to the stardock website and download the latest version of it...I wonder if it has anything to do with the fact that I already use windowblinds 10 too??..but I just use a normal background picture..

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AzDude
Join Date 11/2002
+233
Reply #4 August 8, 2018 4:45:38 AM
from WinCustomize ForumsWinCustomize Forums

Hello

Would you Please try a Clean Boot: https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

 

AzDude
Stardock Community Assistant

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bigboyzback
Join Date 05/2005
0
Reply #5 August 8, 2018 8:21:08 PM
from WinCustomize ForumsWinCustomize Forums

I did all that you told me to but still nothing ..but I did notice that when I went to activate the product..it said something went wrong and I would have to activate it thru email..so I did that tonight...I wonder if thats why it still wont work??..the product isnt activated yet???

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bigboyzback
Join Date 05/2005
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Reply #6 August 8, 2018 8:21:43 PM
from WinCustomize ForumsWinCustomize Forums

I have to wait now until I get an email back that its ben activated

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bigboyzback
Join Date 05/2005
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Reply #7 August 9, 2018 6:07:17 PM
from WinCustomize ForumsWinCustomize Forums

well I did everything that you told me to and I actually work in the IT field and its got me baffled...I dont get it...its installed but theres still something blocking it

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bigboyzback
Join Date 05/2005
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Reply #8 August 9, 2018 6:15:15 PM
from WinCustomize ForumsWinCustomize Forums

let me ask you this?? when you bring up the APP and you click on changing the dreamscapes picture and it brings up the WIN 10 background picture panel..where are you supposed to see the dreamscapes APP in that window..where should it appear there..

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AzDude
Join Date 11/2002
+233
Reply #9 August 9, 2018 6:31:57 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

When you open the Deskscapes program have you check your settings and updated

your product Key , see below ..

 

 


AzDude
Stardock Community Assistant

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AzDude
Join Date 11/2002
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Reply #10 August 9, 2018 6:43:49 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

You say you did a uninstall and reinstall , BUT did you ACTUALLY do the PURGE and try a CLEAN BOOT ?

a Purge  is different than a regular uninstall !!

and a Clean Boot allows to to open the program with no interference from other programs !!

the 3rd photo above shows you the dream preview windows when the app is open 

then click apply to my desktop to run the actual dream.

 


AzDude
Stardock Community Assistant

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AzDude
Join Date 11/2002
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Reply #11 August 9, 2018 7:47:50 PM
from WinCustomize ForumsWinCustomize Forums

Hello, make sure you are using Deskscapes version 8.51 for Windows 10

 

 

 


AzDude
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AzDude
Join Date 11/2002
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Reply #12 August 9, 2018 8:11:06 PM
from WinCustomize ForumsWinCustomize Forums

Hello, also you might want to install latest version of Lav Decoder http://www.free-codecs.com/download/lav_filters.htm

 

 

 


AzDude
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bigboyzback
Join Date 05/2005
0
Reply #13 August 9, 2018 11:25:27 PM
from Stardock ForumsStardock Forums

I finally got it to work..I was downloading an older version and I dint know it...I got the correct one and its all good now thanx for all your help

 

 

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MasterPhW
Join Date 11/2016
0
Reply #14 October 6, 2018 5:01:09 AM
from WinCustomize ForumsWinCustomize Forums

Since the problem of the OP has been answered, I thought it would be fitting to ask here, instead of creating a new thread.
Are there any known problems with Win 10 v1809 (October Update)? I can't get it to run at all with my 2 screens. I purged the installation, updated the flv filters and reinstalled, but still a black screen instead of my dreamscenes.

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AzDude
Join Date 11/2002
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Reply #15 October 6, 2018 5:25:41 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

I use the KLite Mega Codec Pack https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

Not using 1809 yet but good to have your codecs up to date .

Does Deskscapes run on one screen OK ?

What resolution are you running on each screen ?

report back here , please.

 


AzDude
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sdRohan
Join Date 10/2012
+122
Reply #16 October 8, 2018 10:14:19 AM
from WinCustomize ForumsWinCustomize Forums

Quoting MasterPhW,
reply 14

Since the problem of the OP has been answered, I thought it would be fitting to ask here, instead of creating a new thread.
Are there any known problems with Win 10 v1809 (October Update)? I can't get it to run at all with my 2 screens. I purged the installation, updated the flv filters and reinstalled, but still a black screen instead of my dreamscenes.

Right now, there is a known issue with DS and the Win10 October update.  If two monitors are not the same resolution, there may be issues.  If you set them to the same, it should be fine.

We are looking into the issue and will announce any resolution.

----------------
Sean Drohan
Stardock Customer Service Manager

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MasterPhW
Join Date 11/2016
0
Reply #17 October 8, 2018 5:20:05 PM
from WinCustomize ForumsWinCustomize Forums

Quoting AzDude,
reply 15

Hello,

Sorry to hear you are having issues.

I use the KLite Mega Codec Pack https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

Not using 1809 yet but good to have your codecs up to date .

Does Deskscapes run on one screen OK ?

What resolution are you running on each screen ?

report back here , please.

 


AzDude
Stardock Community Assistant


I am always using k-lite standard for updating my codecs, but also tried to update the LAV decoders, after it had been suggested here.

It doesn't run at all, no matter whether I check only one or two screens.

One of my screens has 1920x1080p and the other one has a 1680x1050px resolution.

Quoting sdRohan,
reply 16


Right now, there is a known issue with DS and the Win10 October update.  If two monitors are not the same resolution, there may be issues.  If you se them to the same, it should be fine.

We are looking into the issue and will announce any resolution.

----------------
Sean Drohan
Stardock Customer Service Manager


Looking forward to the solution.
Thanks for answering.

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MasterPhW
Join Date 11/2016
0
Reply #18 January 7, 2019 11:34:02 AM
from WinCustomize ForumsWinCustomize Forums

Is there a solution yet? New year, new luck, maybe?
Missing my dreamscapes on my Win 10 1809 PCs.

Btw: happy new year folks.

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AzDude
Join Date 11/2002
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Reply #19 January 7, 2019 11:45:31 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Deskscapes works fine on one monitor with win 1809 as you can see by the amount 

of dreams I am uploading and running.

With multi Monitors know issue is still being looked into.

Try starting all monitors in the same 1920x1080 resolution at startup 

and then make res. change after some say that works .

All will be notified when a solution is available . 

 


AzDude
Stardock Community Assistant

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bigboyzback
Join Date 05/2005
0
Reply #20 January 8, 2019 5:01:25 AM
from WinCustomize ForumsWinCustomize Forums

heres the issue that I am still having..I had last yrs deskscapes alread and I paid for the upgrade to the newest version and they never sent me an  upgraded product key..all that I have is the old one but I already paid for the upgrade..the old key doesnt work anymore..I never got a new key as I was supposed to get..when I go to the page with all my product ID codes are the new key doesnt show up there and it never has..they owe me a new product ID code

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sdRohan
Join Date 10/2012
+122
Reply #21 January 8, 2019 10:20:37 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting bigboyzback,
reply 20

they owe me a new product ID code

We had an issue, for a spell, with DS upgrade purchases not giving out keys properly.  It was fixed some time ago but some we still need to add manually when they are seen.  I have done so for you now.

https://store.stardock.com/myaccount/products

Sorry for the trouble and delay, bigboyzback.

----------------
Sean Drohan
Stardock Customer Service Manager

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