I'm not sure how I missed this article but looking at it now it's kind of interesting to read how the interviewer, Jeremey Peel reacted to my interview responses.
Broadly speaking, my belief is that people are people and should be treated well without qualification. This does not, however, mean that you should feel obligated to absorb abuse.
For example, on our software, we will go to great lengths to help a customer. But the moment they start making personal attacks on our employees, that's the end of that.
The same is true for employees who demand to be given special treatment. I just have no patience for that. There has to be one rule for all employees or you end up with chaos.