One important thing: Stop writing. Each time you do, the request for help will get shunted to the end of the queue.
Look for any "Auto-reply" - they will have your ticket number. They should go to the email associated with your account. If you don't see one, look in your email's "junk" or "spam" folder.
Monday is usually a very busy day (weekend help requests). Please wait for at least 72 hours before writing again.
A Support person will probably notice this thread and try to help. There is another way as well: On this page
You can join the chat and (be patient) a Support/Sales person will help.
Support works Monday-Friday, 9am-5pm (Eastern Standard Time).
*Jafo types quickly.