Unlock problem

By on October 13, 2012 7:42:44 AM from Stardock Forums Stardock Forums

thomas-k

Join Date 09/2012
+1

Hi,

search function of this forum is really strange.

 

I want to test fences but there is a problem with the trial version.

Message: There was a problem unlocking fences. Please try again.

 

I try fences on a Win7 x64 system.

 

Update: a new build of fences 2 solved this problem.

            Please contact stardock support.

22 Replies +1
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October 13, 2012 8:20:09 AM from WinCustomize Forums WinCustomize Forums

Did you reboot after install? Try that and if that doesn't work, re-install it.

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October 13, 2012 8:35:14 AM from Stardock Forums Stardock Forums

No, I didn't. After installing Fences 2, the evaluation box popups directly. There wasn't a request to reboot the system.

Update: Re-boot doesn't help, also not a new installation of Fences.

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October 13, 2012 12:00:19 PM from Stardock Forums Stardock Forums

I have the same problem. Had Fences Free installed before, also Win7 x64. Reboot doesn't help either.

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October 13, 2012 4:01:26 PM from Stardock Forums Stardock Forums

We're looking intofixing this.  Contact support@stardock.com so we can collect more information.

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October 15, 2012 2:22:19 AM from Stardock Forums Stardock Forums

i suspect NTLM-passworded proxy connection, like Squid in NT Domain

 

at home i have Win7 x64 direct connectinon

at work i have Win7 x64  domain/proxy

 

F2 cannot be activated, when i click "start trial" it cannot connect to and offers manual copy-paste challenge/response sequence

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October 15, 2012 3:26:20 AM from Stardock Forums Stardock Forums

Same message: "There was a problem unlocking fences. Please try again." with the trial version. 

I am running Win7, 64-bit. If anyone knows a solution, please kindly share with the us! 

 

Thanks,

Hai 

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October 15, 2012 11:58:17 AM from Stardock Forums Stardock Forums

Quoting lthai1987,
Same message: "There was a problem unlocking fences. Please try again." with the trial version. 

I am running Win7, 64-bit. If anyone knows a solution, please kindly share with the us! 

 
Are you behind a firewall or proxy?

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October 15, 2012 3:54:09 PM from WinCustomize Forums WinCustomize Forums

Same problem here. turning off the firewall did not help.

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October 15, 2012 5:00:00 PM from Stardock Forums Stardock Forums

We think we have found the problem and the solution.  Please contact stardock support so we can get a test build to you.

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October 16, 2012 3:43:15 PM from Stardock Forums Stardock Forums

Hi,

I seem to have the same problem -- running XP sp3

Installed the trial version with a view to buy -- I like the sound of what it "should" do.

The install moved all my icons into fences, but when I try to move an icon or use

Fences in any way it gives a registration box.

I click trial version

Then it seems to try to verify something, and ends up with the error

"Problem unlocking fences"

 

Reboot does not help

 

Is there a fix ?

 

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October 16, 2012 5:02:48 PM from WinCustomize Forums WinCustomize Forums

please email stardock support.

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October 18, 2012 9:05:04 AM from Stardock Forums Stardock Forums

I emailed stardock support, but, unfortunately, didn't receive answer yet. Can somebody tell me about solving the problem with Fences 2.0 on Windows 7 x64 ("There was a problem unlocking fences. Please try again.")? Thnx;)

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October 18, 2012 9:16:42 AM from WinCustomize Forums WinCustomize Forums

Quoting arturkovalchukakm,
I emailed stardock support, but, unfortunately, didn't receive answer yet. Can somebody tell me about solving the problem with Fences 2.0 on Windows 7 x64 ("There was a problem unlocking fences. Please try again.")? Thnx;)

Just give support a little more time to get back to you...

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October 23, 2012 3:45:53 AM from Stardock Forums Stardock Forums

And same problem here, running on W7 ultimate 64 bit.

Reboot did nothing.

Mailed support also.

 

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October 23, 2012 9:08:50 AM from WinCustomize Forums WinCustomize Forums

Quoting vote4,
And same problem here, running on W7 ultimate 64 bit.

Reboot did nothing.

Mailed support also. 
You should ahve a response from support.  Let us know.

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October 26, 2012 4:03:11 AM from Stardock Forums Stardock Forums

Same problem her. Very annoyng, bought this software and now it won't register!

 

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October 26, 2012 1:40:38 PM from Stardock Forums Stardock Forums

Please contact support@stardock.com so we can get a test build to you.

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October 26, 2012 3:59:16 PM from Stardock Forums Stardock Forums

I did contact support (  Ticket ID: WQK-949-42288

   Subject: cannot activate fences 2.0) but did not get an answer yet. If there is a fix then it should not be a problem to send it to me?

I really want to get started with fences....

Regards,

Marcel

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October 26, 2012 4:18:24 PM from Stardock Forums Stardock Forums

Yeah, same boat. It's a big club and growing all the time...

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October 26, 2012 4:31:24 PM from Stardock Forums Stardock Forums

Anyone any clues??? Someone should have heard from support by now?

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October 26, 2012 4:36:45 PM from WinCustomize Forums WinCustomize Forums

Quoting marcel57952,
Someone should have heard from support by now?

Quoting Rosco_P,
Please contact support@stardock.com so we can get a test build to you.

The next step.

 

you did ask for a clue

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October 26, 2012 7:54:51 PM from WinCustomize Forums WinCustomize Forums
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