DesktopX Pro 3.5

Serial Number Not Valid

By on April 14, 2012 7:23:26 PM from Stardock Forums Stardock Forums

kkunderwood

Join Date 10/2003
+10

I am trying to install DesktopX Pro 3.5 from the web page. The download is without error, but when I try to install it, the serial number that is on the web page is not accepted. I click on the serial number and I get a "copied to clipboard...". When I paste it in the serial number field, the text is identical to that on the web page. However, the instlaller refuses to accept it.

I have emailed Starock Support twice now about 2 weeks apart, but so far I have received no response.

13 Replies
Search this post
Subscription Options


Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 7:30:27 PM from WinCustomize Forums WinCustomize Forums

have you gotten an auto-response?

If not there may be somethign preventing us from getting it.  Make sure to check your junk mail or spam filter to see if we sent something to you.

If you have a ticket ID, post that here.

 

Thanks.

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 7:46:37 PM from WinCustomize Forums WinCustomize Forums

 

Zu, did they get the thing fixed so that it runs desktops with scripts?

 

If not, then a serial isn't gonna help much.

 

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 7:57:33 PM from WinCustomize Forums WinCustomize Forums

One thing at a time. 

Reason for Karma (Optional)
Successfully updated karma reason!
Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.
April 14, 2012 8:14:22 PM from WinCustomize Forums WinCustomize Forums

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 8:54:32 PM from Stardock Forums Stardock Forums

I review the junk email titles before I trash them. I did receive the requested list of applications and serial numbers from the Stardock Store on 4/1/12, but I have seen nothing from Stardock Support. I do not have stardock.com blocked, but I have added it to my safe list.

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 9:07:37 PM from WinCustomize Forums WinCustomize Forums

Please try emailing again.  Thanks.

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 9:21:29 PM from Stardock Forums Stardock Forums

I just received an auto-response...

Ticket ID: VFJ-346-10431

Reason for Karma (Optional)
Successfully updated karma reason!
April 14, 2012 9:56:34 PM from WinCustomize Forums WinCustomize Forums

We'll take a look when we see it percolate up through the weekend queue.

Reason for Karma (Optional)
Successfully updated karma reason!
February 18, 2013 6:40:35 PM from Stardock Forums Stardock Forums

I have the same problem. When I try to install it and put the serial number that is copied from my account it say the is a wrong number. Is sad that we need to search a Torrent to resolve these problems just to get a quick solution.

 

Reason for Karma (Optional)
Successfully updated karma reason!
February 18, 2013 9:05:08 PM from WinCustomize Forums WinCustomize Forums

Have you submitted a support ticket?

 

Reason for Karma (Optional)
Successfully updated karma reason!
February 19, 2013 12:34:46 PM from Stardock Forums Stardock Forums

Yes I did. But no answer by now. Pity.

Reason for Karma (Optional)
Successfully updated karma reason!
February 19, 2013 11:26:15 PM from Stardock Forums Stardock Forums

48 hours after and I still waiting for any solution. This is a good way to show when they answer to a customer. By the moment, 2 days after... Tomorrow will see.

Reason for Karma (Optional)
Successfully updated karma reason!
February 20, 2013 9:17:46 PM from Stardock Forums Stardock Forums

72 hours and I still waiting. I think these guys should be fire-fighters! LOL

 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0    #101114  walnut1   Server Load Time: 00:00:00.0000610   Page Render Time:

Home | About | Privacy | Upload Guidelines | Terms of Service | Help
WinCustomize © 2014 Stardock Corporation. All Rights Reserved.