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Martinbrixen
Martinbrixen
Join Date 09/2009
0

Problems downloading WB7

September 29, 2009 12:51:04 PM from Stardock ForumsStardock Forums

Hey there, Im completely new with stardock products, seems promising.

I just bought the normal OD pack today and since I got Windows 7 I would like to try the new WB7 beta. When I go to my software and select WB7 -> Install I simply get an error message saying "Error: Problem writing file" or "Error: Error retrieving data" . I can download and install every other stardock product fine. 

Either I get the error message or it downloads a 35,7mb file where it should actually download a 197,86mb file according to Impulse. After it finishes download with the smaller file it just says "file size is smaller than expected".

I turned off firewalls, etc. to see if that should help, but still the same issue. Any help / tips is very appreciated.

Thanks

 

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Martinbrixen
agapanthuslo
Join Date 07/2009
0
Reply #1 September 29, 2009 2:08:14 PM
from Stardock ForumsStardock Forums

same problem!! always 'error' in statut!!!

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Martinbrixen
Martinbrixen
Join Date 09/2009
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Reply #2 September 29, 2009 2:10:46 PM
from Stardock ForumsStardock Forums

Yeah, well. As I said I can download it sometimes, but just says that file size is to small and my only option is to "retry" the download.

Kinda ironic to me that the free programs downloads just fine, but a product I payed for wont.

 

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Martinbrixen
Philly0381
Join Date 11/2004
+844
Reply #3 September 29, 2009 2:21:31 PM
from WinCustomize ForumsWinCustomize Forums

You have probably done this but did you have the free version of WBs and did you uninstall it before installing the full version?

Are you having any problems with other updates or downloads?

With Impulse open click on the Icon in the upper left hand corner and click Preferences, then click on 'rsset data'.  Let Impulse do it's thing and then restart it. 

If that doesn't fix it open WBs and set it to the OS default skin.  Uninstall WBs, run a clean up program like CCleaner and reboot, reinstall WBs and reboot one more time.

If that doesn't work then you need to email support@stardock.com and start a support ticket.

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Martinbrixen
DrJBHL
Join Date 04/2002
+4003 moderator
Reply #4 September 29, 2009 2:39:10 PM
from WinCustomize ForumsWinCustomize Forums

Listen to Philly...that's very good advice.

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Martinbrixen
Martinbrixen
Join Date 09/2009
0
Reply #5 September 29, 2009 5:43:55 PM
from Stardock ForumsStardock Forums

Yes thanks, tried it, but still with no luck.

WB7 seems like the only program it wont download. will try and ask stardock for advice

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Martinbrixen
Shirley
Join Date 04/2008
+175
Reply #6 September 30, 2009 11:15:51 AM
from WinCustomize ForumsWinCustomize Forums

Looks like this one is on us   Poking people to get it fixed now.

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Martinbrixen
Philly0381
Join Date 11/2004
+844
Reply #7 September 30, 2009 11:19:18 AM
from WinCustomize ForumsWinCustomize Forums

Thank you very much Shirley

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Martinbrixen
Killasauce
Join Date 08/2008
0
Reply #8 September 30, 2009 11:34:05 AM
from WinCustomize ForumsWinCustomize Forums

I have the same issue. I logged into impulse, an update for WB7 popped up and I tried downloading it and got the "file size is smaller than expected" error a few times. So I uninstalled WB7 to try it again and it still will not install. So now I have the default aero skin...Hope this is fixed soon, Thanks.

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Martinbrixen
peatree23
Join Date 10/2008
0
Reply #9 September 30, 2009 11:40:07 AM
from Stardock ForumsStardock Forums

I'm also getting the same "File downloaded is smaller than expected" error.  Thanks for looking into it!

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Martinbrixen
Prometheus-nl
Join Date 01/2006
0
Reply #10 September 30, 2009 11:44:25 AM
from Stardock ForumsStardock Forums

Same problem here !!

Running Win7 and won't run WB6 so fix this pls !!!!

 

Thanks

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Martinbrixen
RONNIE1958
Join Date 07/2001
0
Reply #11 September 30, 2009 12:02:59 PM
from WinCustomize ForumsWinCustomize Forums

Yes i have the same problem just emailed Stardock about the problem.

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Martinbrixen
Philly0381
Join Date 11/2004
+844
Reply #12 September 30, 2009 12:10:31 PM
from WinCustomize ForumsWinCustomize Forums

Please read reply #6, they are in the process of fixing the problem. 

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Martinbrixen
Philly0381
Join Date 11/2004
+844
Reply #13 September 30, 2009 1:18:54 PM
from WinCustomize ForumsWinCustomize Forums

The update has been fixed.

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Martinbrixen
peatree23
Join Date 10/2008
0
Reply #14 September 30, 2009 1:48:04 PM
from WinCustomize ForumsWinCustomize Forums

Thank you!  Working great now!  Off to play... 

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Martinbrixen
Martinbrixen
Join Date 09/2009
0
Reply #15 September 30, 2009 2:56:01 PM
from Stardock ForumsStardock Forums

Great job Stardock, Already good service!

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Martinbrixen
Shirley
Join Date 04/2008
+175
Reply #16 September 30, 2009 11:21:03 PM
from Stardock ForumsStardock Forums

Thanks.  Now, if you'll excuse me, I need to go bandage my poking finger...

::under breath::  Dirty biting ZubaZ

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