Fences 6.54 not moving shortcuts into fences

Hello,
Sorry to hear you are having issues.

1. When you're dragging a shortcut from your desktop into a Fence, is that Fence a normal Fence or a Folder Portal Fence? Do know that Folder portal Fences act differently than normal Fence when moving a file into it. 
2. When you move your Fences to your secondary screen, does the Fences bounce back immediately to primary or it move back to primary later, perhaps after you rebooted?

Thank you,
Basj,

Stardock Community Assistant.

They are normal fences.

Please post a video showing your issue so we understand your issue better.

Thank you,

Basj,
Stardock Community Assistant

Hello.  

We've just released an update to a newer version (6.58), which addresses the dragging icon behavior.  We encourage you to update and let us know what you think.   After installing update, please remember to reboot your PC as prompted.  

Full details/feedback for the update can be found here:

https://forums.stardock.com/542663/fences-6-58-release-feedback/page/1

Thank you and best regards,

Adam McGuinness
Stardock Support Specialist

https://drive.google.com/file/d/1f4a8w11nLIWlhGBWBkMMZjiRUmRpjpys/view?usp=sharing

Please try, uninstall Fences, reboot immediately (important), download latest version available (v6.58) in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back. 

Thank you,
Basj,
Stardock Community Assistant

Before I do this.  How can I backup and recover the fences I've already created (years in the making)?

You could use this guide to backup your settings: 

1. https://support.stardock.com/space/SHC/1331331082/Backup+and+Restore+the+Layout+of+Fences
2. https://support.stardock.com/space/SHC/1416429609/Backup+of+Fences+Configuration+Settings

Thank you,
Basj,
Stardock Community Assistant

Hi millsjayh,

It shouldn't be necessary to uninstall anything if you haven't tried the updated version.  

Open the Fences app from your Start menu or Desktop, then go to the "About" tab of the app.  Click "Check for updates" and follow the prompts from there.  Once you're updated that same "About" page would say "Version 6.58" at the top. 

After installing, you'll be prompted to reboot the PC.  After doing so, your existing Fences will remain, and you can test the issue again.

Best regards,

Adam McGuinness
Stardock Support Specialist

That seemed to work. Thank you

This is occuring again on my DISPLAY 1. See 19 second video.

https://drive.google.com/file/d/1hfm9Dy3cY5UkoGysn6BGsMEQnzFlMb23/view?usp=sharing

At a test, if you set that Fence to disable roll up, than try to move the shortcut icon again into the Fence, does that work?

Thank you,

Basj,
Stardock Community Assistant

Disabled roll up and attempted.  Again "move" does nothing. The work around is copy and then delete the original and rename the copy to the original.

Did you have an older Fences version installed in this same PC before? And, did you locked your Fences while using those older version? If so, perhaps, it is still locked. You would have to unlock it first. IF you don't see the lock Fences menu item, please try this guide: https://support.stardock.com/space/SHC/1621360668/Show+"Lock+Fences"+in+Fences+5+and+6. Check that and report back.

Or you might have similar issue as mentioned in this thread: https://forums.stardock.com/494957/fences-3-not-working/page/1#3749491. It is due to some other application creating its own desktop overlay, which blocking Fences from working properly.

Thank you,

Basj,
Stardock Community Assistant

That is not it because as I mentioned previously I can copy into a Fence successfully, just not move it there. So do you want to bump it up to a company resource to resolve?