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KumaFog88
KumaFog88
Join Date 04/2025
0

Fence issues

April 16, 2025 9:20:15 AM from Stardock ForumsStardock Forums

I'm having issues using Fence. I can't manage to make it works properly.

My desktop is just black with any icons/folders showing, but they are still there in the desktop folder through file explore. I unistalled Wallpaper Engine to avoid conflicts but it didn't worked. I tried to re-intall Fence and reboot, but when I clicked on the icon the system told to delete the icon since it wasn't linked to anything.

I don't know what to do. I tried to install Fence 5 (5.89) and Fence 6 (5.98.0). Nothing works.

fences
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KumaFog88
basj
Join Date 03/2001
+1631 sdemployee
Reply #1 April 16, 2025 9:39:50 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. So now you on Fences v6, yes? Please stick with one version and let us work on that. Please don't keep changing version, it will just make thing more difficult to work out. Few questions

Need to know more on your issue.

  1. Windows 11 full version and OS Build number. Please use Winver.exe.
  2. Post some screenshot or video showing the issue so we understand better.
  3. Please reconfirm that Wallpaper engine is removed from your system. You can reinstall it later when you resolved your issue with Fences.
  4. Do you have OneDrive Desktop Sync turn on?

Thank you,
Basj,
Stardock Community Assistant.

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KumaFog88
KumaFog88
Join Date 04/2025
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Reply #2 April 17, 2025 3:35:28 AM
from Stardock ForumsStardock Forums

Hi, the info you asked : 
1. Windows 11 Home 24H2 Build 26100.3775

2. I run Windows Safe Mode and removed Fences 6 and Wallpaper Engine. Rebooted and re-intalled Fences 6. Everything worked till I shut down my laptop. Next day (today) I turned on the laptop and what I see is what you see from the screenshot I attached. Empty desktop with no icons showed. When I tried to click on the Fences 6 icon I couldn't run the application.

3. Wallpaper Engine is uninstalled.

4. I disabled OneDrive Desktop Sync

 

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KumaFog88
basj
Join Date 03/2001
+1631 sdemployee
Reply #3 April 17, 2025 5:22:39 AM
from Stardock ForumsStardock Forums

First, please check your setting on these setting.

  1. Quick-hide. Try disable it and see all the Fences and/or icon appear.
  2. Pages. Try disable it and see if the Fences and icon appear.

Try these setting and report back with what you see when you change them.

 

Thank you,

Basj,
Stardock Community Assistant

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KumaFog88
KumaFog88
Join Date 04/2025
0
Reply #4 April 17, 2025 6:12:59 AM
from Stardock ForumsStardock Forums

I can't even access the Fence 6 settings. Now I can (in some way) use it, but it's impossibile to access to settings. 
The only thing I know is that right after I will reboot the laptop, everything will be as before, with no desktop and icons. This app is messing with my desktop.

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KumaFog88
basj
Join Date 03/2001
+1631 sdemployee
Reply #5 April 17, 2025 6:17:02 AM
from Stardock ForumsStardock Forums

Interesting, something might interfering with Fences. Try Cleanboot: https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot. Do note that Cleanboot need to be done with care. Please follow these steps properly.

Thank you,

Basj,
Stardock Community Assistant

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KumaFog88
KumaFog88
Join Date 04/2025
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Reply #6 April 17, 2025 8:30:11 AM
from Stardock ForumsStardock Forums

I would like to request a refund, since the product is clearly not stable at the moment. I managed to remove everything and I think to prefer to have it not installed on my laptop. Thanks

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KumaFog88
basj
Join Date 03/2001
+1631 sdemployee
Reply #7 April 17, 2025 8:48:18 AM
from Stardock ForumsStardock Forums

Hello,
Please raise support ticket using the link below, use the "Refund" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple tickets, that will make your ticket go back to the end of the line. Send once and wait. Tickets will be answered by the order they're sent in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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KumaFog88
basj
Join Date 03/2001
+1631 sdemployee
Reply #8 April 21, 2025 8:09:11 PM
from Stardock ForumsStardock Forums

Quoting snowred3,
reply 8

I had a similar problem recently, black screen without icons while everything was fine in the Desktop folder. I also thought it was Wallpaper Engine, but even after I fired him, nothing changed. Fence 6 didn't want to launch either. Frankly, it becomes a pain to make it work properly. If someone has found a reliable solution, I'm a taker too!

Hello,
Sorry to hear you are having issues. But, it is best to start new thread for your issue. We will try to help you there.

Thank you,
Basj,
Stardock Community Assistant.

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