How to go back to Fences 5 from Fences 6 Beta?

Hello,
Sorry to hear you are having issues. You should uninstall Fences 6, reboot, download Fences 5 from your account product page and install Fences 5. Reboot.

Thank you,

Basj,
Stardock Community Assistant

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Hi Basj,

thank you. I'll give it a try when the time has come.

scorpio

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Same here, only my fences are still there. However, I cannot activate it. I have an active ObjectDesktop subscription. I tried logging in to Fences after version 6 installed and I rebooted. Tried via my ObjectDesktop log-in credentials and also tried my lifetime Fences key [I must have purchased that separately a long while ago before I purchased the whole shabang]. Neither worked. Any way to rectify this without uninstalling 6 and then reinstalling 5? I should also point out that I cannot even open Fences to take a snapshot [or anything]. It just goes to the activation screen. I would hate to have to reorganize all my icons again.

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Quoting richfed,

reply 3

Same here, only my fences are still there. However, I cannot activate it. I have an active ObjectDesktop subscription. I tried logging in to Fences after version 6 installed and I rebooted. Tried via my ObjectDesktop log-in credentials and also tried my lifetime Fences key [I must have purchased that separately a long while ago before I purchased the whole shabang]. Neither worked. Any way to rectify this without uninstalling 6 and then reinstalling 5? I should also point out that I cannot even open Fences to take a snapshot [or anything]. It just goes to the activation screen. I would hate to have to reorganize all my icons again.

I install Fences v6 beta over Fences v5 and use my ObjectDesktop key and the activation work without issue. What error popup when you try to activate using your ObjectDesktop Subs key?

Thank you,

Basj,
Stardock Community Assistant

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Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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richfed,

Please try this, go to this folder: C:\ProgramData\Stardock (note: ProgramData is a hidden directory, you need to set File Explorer option to unhide hidden directory.

Once you get to that directory. Delete off all Fences directory. For example, from screenshot below, all folder with red need to be deleted.

Once that is done, try to activate again.

Note: Moving forward please report back here for these specific issue: https://forums.stardock.com/535207/fences-6-212-activation-issues

Thank you,

Basj,
Stardock Community Assistant

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I only had two folders like that - 4 & 5 [I had reformatted my PC about a year ago, so that is why I didn't have any earlier]. No folder for v/6. I deleted the two I had, but it still gives me the same error. The thing is, I was notified by OD's updater that software was updated and ready to install. Simultaneously, it downloaded Fences & Fences 6. I wasn't interested in trying a beta so I chose "Fences," but it installed 6 anyway.

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I answered my own question. I uninstalled the beta - rebooted - installed v5 from my account - rebooted -issue persists - uninstalled - rebooted - installed v5 from a previous v5 installation package I had on my PC - rebooted - issue still persists. Fences were saved, thankfully, but I cannot otherwise use the program. Any attempt to open Fences settings results in the activation notice and it fails everytime, both by my Stardock log-in credentials or my Fences key. This is very frustrating. The beta sort of stealthily installed itself. Btw, I am using Windows 11 and ran the installer as Administrator.

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I can not get rid of the beta, too.

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Quoting scorpio2001de,

reply 10

I can not get rid of the beta, too.

Hello,
Sorry to hear you are having issues. Sorry for not be able to reply. Do you still have issue? Need more details please.

Thank you,
Basj,
Stardock Community Assistant.

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After the long downtime of Stardock, I still cannot activate.

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Quoting richfed,

reply 12

After the long downtime of Stardock, I still cannot activate.

It might be an account issue, so please submit a support ticket using the link below with the "Ask a Question" option, ensuring you include all relevant details and make a note of your ticket number for future reference; just remember to send it once and wait for a response, as tickets are answered in the order they are received!

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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Quoting basj,

reply 13

Perhaps it is an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

I think his issue was solved according to his post in another thread, Jazlan. https://forums.stardock.com/535207/get;3965590

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Quoting JanOscar,

reply 14

I think his issue was solved according to his post in another thread, Jazlan. https://forums.stardock.com/535207/get;3965590

That's wonderful to hear!

Thank you,

Basj,
Stardock Community Assistant

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Hello,
Today there were updates for Fences and Fences 6 within Object Desktop.

Since I don't want Fences 6, I initiated the update for Fences. And what happens? Fences 6 is installed! That bothers me.
I don't want Fences 6!
Do I now have to expect Fences 6 to be installed every time I update Fences?

And what about the update for Fences?

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Quoting scorpio2001de,

reply 16

Hello,
Today there were updates for Fences and Fences 6 within Object Desktop.

Since I don't want Fences 6, I initiated the update for Fences. And what happens? Fences 6 is installed! That bothers me.
I don't want Fences 6!
Do I now have to expect Fences 6 to be installed every time I update Fences?

And what about the update for Fences?

Please go here and select which Fences you wish to installed. https://store.stardock.com/myaccount/products.

Note: Your list might be a little different than what you see here. But, If you start ObjectDesktop subscription since Fences 3 was released. You should get it listed.

Thank you,

Basj,
Stardock Community Assistant

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Hello Basj,

I know that and I have already done so, but both Fences versions appear in Object Desktop, as the screenshot shows. And when I update “Fences”, i.e. the version I wanted and installed (in my case Fences 5), Fences 6 is installed without being asked and Fences 5 is overwritten.
This should not happen. I don't want that.

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I am trying to tell you to use direct download instead of your Object Desktop manager.

Thank you,

Basj,
Stardock Community Assistant

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Quoting basj,

reply 19

I am trying to tell you to use direct download instead of your Object Desktop manager.

Thanks, but I installed Fences 5 with the download from my account to get rid of Fences 6. Again. See the beginning of this thread.
Why is there an update button for “Fences” within the Object Desktop Manager if I'm not supposed to use it? How should I know that?
Will this always be the case for updates in the future?
I'm really confused.

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Quoting scorpio2001de,

reply 20

Thanks, but I installed Fences 5 with the download from my account to get rid of Fences 6. Again. See the beginning of this thread.

Great, glad to hear that.

Quoting scorpio2001de,

reply 20

Why is there an update button for “Fences” within the Object Desktop Manager if I'm not supposed to use it? How should I know that?
Will this always be the case for updates in the future?
I'm really confused.

I believe this is known issue since Fences 6 is still in beta stage and it is still using v5.XX as it version number , which, I believe is causing the issue with Fences 5 user with ODM, who, like you, do not wish to upgrade to Fences 6. Hopefully when Fences 6 come out from its beta stage, the issue would resolve itself. It should by then using V6.XX.

I hope, its clarify things for you. Just for now, please don't do any updates for Fences 5. I believe Fences 5 has stop developing since Fences 6 is currently in development.

Thank you,

Basj,
Stardock Community Assistant

+1

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