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flowermoron
flowermoron
Join Date 08/2022
0

resolution change disappearance

December 3, 2024 8:09:23 AM from Stardock ForumsStardock Forums

Hello

I'm having problems with fences, every time the resolution changes the fences disappear, when i launch Fullscreen video game or access my computer with remote desktop, and i can't even restore saved fences.

anyone else experiencing this problem or have a solution?

thanks

fences
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flowermoron
basj
Join Date 03/2001
+1555 sdemployee
Reply #1 December 3, 2024 9:33:16 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. Windows 10/11 full version and OS Build number. Please use Winver.exe.
  2. Fences full version number.

Thank you.
Basj,
Stardock Community Assistant.

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flowermoron
flowermoron
Join Date 08/2022
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Reply #2 December 3, 2024 9:38:45 AM
from Stardock ForumsStardock Forums

windows 11 pro for workstations, 24h2 26100.2454

fences 5.86 revision 8

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flowermoron
basj
Join Date 03/2001
+1555 sdemployee
Reply #3 December 3, 2024 9:57:40 AM
from Stardock ForumsStardock Forums

Please install the latest Fences 5.87 Beta as mention here: https://forums.stardock.com/532684. Remember to reboot after Fences 5.87 Beta install. Test it and report back.

Thank you,

Basj,
Stardock Community Assistant

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flowermoron
flowermoron
Join Date 08/2022
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Reply #4 December 3, 2024 10:45:58 AM
from Stardock ForumsStardock Forums

so far so good, i will report back in few days testing it some more

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flowermoron
flowermoron
Join Date 08/2022
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Reply #5 December 4, 2024 8:16:19 AM
from Stardock ForumsStardock Forums

unfortunately, there is a new problem now, i can restart the computer fine but can't restore backups, even when i delete them and create new layout, it will revert to a deleted layout.

"\\AppData\Roaming\Stardock\Fences\Backups"
xml files keep getting overwritten when i restore backups

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flowermoron
basj
Join Date 03/2001
+1555 sdemployee
Reply #6 December 4, 2024 8:25:30 AM
from Stardock ForumsStardock Forums

Please post your layout auto-adjustment setting. Something like screenshot below.

Thank you,

Basj,
Stardock Community Assistant

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flowermoron
flowermoron
Join Date 08/2022
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Reply #7 December 4, 2024 8:30:46 AM
from Stardock ForumsStardock Forums

it's exactly like yours except for "keep groups spaces" i have it at 0

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flowermoron
basj
Join Date 03/2001
+1555 sdemployee
Reply #8 December 4, 2024 7:14:17 PM
from Stardock ForumsStardock Forums

Please try this steps: Apply First-use backup or Pre-install backup as shown in my screenshot below., this should reset your fences layout. After that is done, save a new layout manually and rename it. Test if the layout revert back to the old deleted layout. Report back.

Thank you,

Basj,
Stardock Community Assistant

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flowermoron
Dr W - Fences Support
Join Date 04/2003
+64
Reply #9 December 5, 2024 1:17:36 AM
from Stardock ForumsStardock Forums

Hi flowermoron, can you try sending us a copy of your debug log? Hard to know, but there might be some hints in there.

1) Enable advanced debug logging from the Troubleshooting menu in About

2) Reboot

3) Recreate the problem several times, to ensure the problem is captured. Change resolutions, restore backups, etc, do whatever causes the problem a couple times over.

4) Use "Create an error report package" to get the report to us.

 

Thank you for your help!

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flowermoron
flowermoron
Join Date 08/2022
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Reply #10 December 5, 2024 5:33:51 AM
from Stardock ForumsStardock Forums

i gave up & uninstalled

maybe with a future update these problems will go away, I'll try again in the future

thanks for all the help

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flowermoron
Dr W - Fences Support
Join Date 04/2003
+64
Reply #11 December 5, 2024 12:37:50 PM
from Stardock ForumsStardock Forums

Understood. Yes the issues are rare and when we diagnose with individuals we’re often able to resolve (it’s often machine specific). Hopefully you get a chance to reinstall a some point, and if so, feel free to send us a log.

Had you purchased or were you on the trial?

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flowermoron
flowermoron
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Reply #12 December 5, 2024 6:56:09 PM
from Stardock ForumsStardock Forums

its a good app when it works

and i have subscription

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