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andrewmacleanis
andrewmacleanis
Join Date 08/2016
0

DeskScapes won't install

February 21, 2024 1:29:17 PM from Stardock ForumsStardock Forums

Error message: DeskScapes 11 Error Occurred

deskscapes
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andrewmacleanis
3java3
Join Date 07/2002
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Reply #1 February 21, 2024 3:56:06 PM
from WinCustomize ForumsWinCustomize Forums

This may be helpful. I am enclosing a link to a similar issue posting. Someone could not install Deskscapes 10. If you still have issues, reply back and perhaps someone else can assist you from Stardock or Wincustomize. 

https://forums.stardock.com/501362/cant-install-deskscapes-10#:~:text=Please%20do%20the%20purge%20and%20reinstall%20steps%20as,and%20reinstall.%20And%20reboot%20again%20after%20the%20installation.

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
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Reply #2 February 21, 2024 7:07:36 PM
from Stardock ForumsStardock Forums

Thanks,

Unfortunately I tried the %ProgramData%\Stardock\ fix to no avail. Also, this is a new machine and I have no previous installs to remove, so I'm still stuck.

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andrewmacleanis
basj
Join Date 03/2001
+1601 sdemployee
Reply #3 February 21, 2024 7:32:54 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, what error message popup? Also need to know more on your system.

  1. Windows 7,8,10 or 11? Also need its full version number.
  2. CPU ARM/Snapdragon base?

Thanks
Basj,
Stardock Community Assistant.

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
0
Reply #4 February 21, 2024 8:55:53 PM
from Stardock ForumsStardock Forums

Hello Basj:

After clicking Install on the Object Desktop dialog next to DeskScapes, first a white popup

"Installation Error

There was an error during installation"

Then a red popup: "DeskScapes 11 Error Occurred" after a blue popup "Deskscapes 11 added to queue"

 

Edition    Windows 11 Home
Version    23H2
Installed on    ‎2/‎19/‎2024
OS build    22631.3155
Serial number    PF4MDMXC
Experience    Windows Feature Experience Pack 1000.22684.1000.0

Device name    AndrewLenovo3
Processor    13th Gen Intel(R) Core(TM) i9-13905H   2.60 GHz
Installed RAM    32.0 GB (31.7 GB usable)
Device ID    9592E3B3-B162-403D-B3B3-2360E5FDCF75
Product ID    00342-21159-26702-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

Thanks for helping

Andrew

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andrewmacleanis
basj
Join Date 03/2001
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Reply #5 February 21, 2024 10:07:13 PM
from Stardock ForumsStardock Forums

Please try this, re-download latest version from your account product page: https://store.stardock.com/myaccount/products. Try install it. Report back.

Thank you,

Basj,
Stardock Community Assistant

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
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Reply #6 February 22, 2024 9:39:40 AM
from Stardock ForumsStardock Forums

I un-installed it and re-installed DeskScapes from my profile, but I get the same error (only the red popup)

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andrewmacleanis
basj
Join Date 03/2001
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Reply #7 February 22, 2024 9:50:45 AM
from Stardock ForumsStardock Forums

What error was that "red popup" about? Screenshot of the red popup would be great.

Thank you,

Basj,
Stardock Community Assistant

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andrewmacleanis
AzDude
Join Date 11/2002
+554 sdemployee
Reply #8 February 22, 2024 10:26:00 AM
from WinCustomize ForumsWinCustomize Forums

Sounds like you may have a 3rd party software causing your problem.

If DeskScapes is showing in programs try uninstalling and reboot .

Then try a Clean boot https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

Then try reinstalling DeskScapes and see if that works .

Then report back here, please. 

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
0
Reply #9 February 22, 2024 6:07:02 PM
from Stardock ForumsStardock Forums

DeskScape is not showing as installed in the Settings->Apps.

May try a clean boot, not sure yet.

 

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andrewmacleanis
AzDude
Join Date 11/2002
+554 sdemployee
Reply #10 February 22, 2024 6:16:47 PM
from WinCustomize ForumsWinCustomize Forums

Not using the OD app , go to Windows programs and uninstall from there if showing, then try the Clean  Boot Install , and report back here please .

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
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Reply #11 February 22, 2024 8:05:10 PM
from Stardock ForumsStardock Forums

I'd prefer not to create admin accounts and run your script. Just let me know when there is a fix. Thanks.

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andrewmacleanis
basj
Join Date 03/2001
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Reply #12 February 22, 2024 8:08:44 PM
from Stardock ForumsStardock Forums

Actually there in no need of script running. Just go here. https://store.stardock.com/myaccount/products. Where you can download all the installer of Stardock product that you've purchased. Download the one for Deskscapes. Latest version. And install that file you download. That is it.

Thank you,

Basj,
Stardock Community Assistant

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andrewmacleanis
andrewmacleanis
Join Date 08/2016
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Reply #13 February 23, 2024 1:43:49 AM
from Stardock ForumsStardock Forums

OK, I downloaded the trial version of DeskScapes and it works. Thanks Basj

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