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Sed
Sed
Join Date 07/2001
+89

Trouble uploading

Last 24 hrs

January 25, 2024 12:28:12 PM from WinCustomize ForumsWinCustomize Forums

Yesterday I tried to upload a jpg preview under 2MB

and I kept getting a WC rectangle saying it could not use it.

Today I uploaded ONE after 3 crashes WC freezing up??

THAT's NEW --- ANYONE KNOW WTF???

 

wincustomize talk
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Sed
Sed
Join Date 07/2001
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Reply #1 January 26, 2024 10:50:52 AM
from WinCustomize ForumsWinCustomize Forums

IT is only ONE certain wall  Whatever..

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Sed
basj
Join Date 03/2001
+1601 sdemployee
Reply #2 January 26, 2024 11:04:15 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, I just tested upload a screenshots and it get through without any issue. Maybe, try different browser.

https://www.wincustomize.com/explore/screenshots/28362/

Thanks
Basj,
Stardock Community Assistant.

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Sed
Jan Oscar
Join Date 12/2002
+1136 moderator
Reply #3 January 26, 2024 11:21:25 AM
from Stardock ForumsStardock Forums


Yesterday I tried to upload a jpg preview under 2MB

Try to make a new preview, and save it in a lower quality if it's close to the 2MB limit.

IT is only ONE certain wall Whatever..

I assume it's the uploading of the preview that's the problem and not the wall/zip itself?

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Sed
Sed
Join Date 07/2001
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Reply #4 January 26, 2024 3:04:09 PM
from WinCustomize ForumsWinCustomize Forums

It is a JPG -- just doesnt want to be uploaded.. YES the Preview.. I am just putting up a different one

AND I am seeing a PROBLEM with the new (I NEVER ASKED FOR IT) upgrade in Firefox

 

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Sed
Sed
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Reply #5 January 26, 2024 3:12:56 PM
from WinCustomize ForumsWinCustomize Forums

IT COMES UP VALIDATION FAILED..... Just happened again

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Sed
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Reply #6 January 26, 2024 3:13:37 PM
from WinCustomize ForumsWinCustomize Forums

VALIDATION FAILED... thats what the "BOX" says

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Sed
Sed
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Reply #7 January 26, 2024 3:31:37 PM
from WinCustomize ForumsWinCustomize Forums

Wc jpg uplod

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Sed
basj
Join Date 03/2001
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Reply #8 January 26, 2024 7:55:04 PM
from Stardock ForumsStardock Forums

As mentioned above have you tried other browser? To me it look like Firefox is blocking it. But, hey, what do I know.

Thank you,

Basj,
Stardock Community Assistant

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Sed
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Reply #9 January 26, 2024 8:05:24 PM
from WinCustomize ForumsWinCustomize Forums

All the input I can get..... I uploaded one then the the next one did the NO

I tryed another  sae thing...

 

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Reply #10 January 26, 2024 8:56:08 PM
from WinCustomize ForumsWinCustomize Forums

LOOKS LIKE FIREFOX IS AWARE... They put up a fix

 

 

 

 

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Sed
Sed
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Reply #11 January 27, 2024 4:45:20 PM
from WinCustomize ForumsWinCustomize Forums

WHAT THE xxxx AM I SUPPOSSED TO DO???

Comment moderated for foul language, and using capital letters make us hear you less, trust me. Keep it sivil! Thank you!

Jan

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Sed
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Reply #12 January 27, 2024 5:14:40 PM
from WinCustomize ForumsWinCustomize Forums

THIS IS ON  MS EDGE.... So is it a WC problem???    Any you Big wigs out there???Microsoft edge version of SCREW UP on behalf of WC -- Not Fire fox problem

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Sed
Jan Oscar
Join Date 12/2002
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Reply #13 January 27, 2024 5:46:21 PM
from Stardock ForumsStardock Forums

Quoting Sed,
reply 12

THIS IS ON MS EDGE.... So is it a WC problem??? Any you Big wigs out there???
It's weekend, so please be patient. There are no other reports on that issue.

I made an upload earlier that worked as supposed to, and I have never seen that validation issue before here, or on other sites, so wait for an answer from someone who might know.

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Sed
Sed
Join Date 07/2001
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Reply #14 January 27, 2024 6:29:36 PM
from WinCustomize ForumsWinCustomize Forums

SORRY... HOW do I take it down??

 

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Sed
Jan Oscar
Join Date 12/2002
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Reply #15 January 27, 2024 6:35:04 PM
from Stardock ForumsStardock Forums

Quoting Sed,
reply 14

SORRY... HOW do I take it down??
I assume you are referring to the PM I sent you, and that was solved by Jafo. (You got  another PM about it)

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Sed
DrJBHL
Join Date 04/2002
+4048 moderator
Reply #16 January 28, 2024 12:18:19 AM
from Stardock ForumsStardock Forums

Sed, have you tried

1. Rebooting your computer, and cleaning cookies and cache? Also, do an online virus scan https://www.trendmicro.com/en_ca/forHome/products/housecall.html as it can't hurt.

2. Have you tried using Brave browser?

3. A warning of that type generally means there's something about the file that the website is reacting to, and it can be many things.

The fact there are no other reports of this strongly suggests it's a local problem between your machine and WC.

Try 1, 2 and 3 above. If they don't solve the problem, try uploading a simple screenshot to my January thread, and report what happens. OK?

The IT guys are on weekend footing, and tbh this appears to be an individual problem so they might leave it until Monday. I'll leave a message on the chance they'll see it. 

edit: Got an answer from IT. They're asking you to email the file to them for analysis: here's the email address: services@stardock.com

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Sed
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Reply #17 January 29, 2024 3:38:51 PM
from WinCustomize ForumsWinCustomize Forums

ONLY HERE could his screw up   ... The address Service Stardock''''''''''''''' Isn't connecting for me

 

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Sed
Sed
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Reply #18 January 29, 2024 3:39:23 PM
from WinCustomize ForumsWinCustomize Forums

DR... service addy isnt working

 

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Sed
Sed
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Reply #19 January 29, 2024 3:43:40 PM
from WinCustomize ForumsWinCustomize Forums

I THOUGHT I was going to get an answer today from TECH???

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Sed
DrJBHL
Join Date 04/2002
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Reply #20 January 29, 2024 4:38:02 PM
from Stardock ForumsStardock Forums

Sed, that's an email address. Open your email program or mail server and address it to service@stardock.com .

Attach the problem file/files to the email. I use gmail. This is the way it should look if you use gmail:

 

It's now 11:50 PM where I am. I'll check this thread first thing in the morning to see if you're having further problems sending the email.

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3java3
Join Date 07/2002
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Reply #21 January 29, 2024 5:26:45 PM
from WinCustomize ForumsWinCustomize Forums

Personally, I have never experienced such a issue. Odd. Since there are usually alternatives, perhaps using a different browser can help. Keep trying alternatives. I find it difficult to believe that you would continue to see this with all of these other browsers, such as Brave, Vivaldi, Opera, Pale Moon, Epic, IE (yes, I know it's ancient),etc., unless there is possibly something going on with your machine like a virus, or malware, or something. A memory issue could be another area of concern. But I freely admit that I am conjecturing and speculating. Hope this can be be fixed and solved soon! 

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Sed
DrJBHL
Join Date 04/2002
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Reply #22 January 29, 2024 5:37:29 PM
from WinCustomize ForumsWinCustomize Forums

Quoting 3java3,
reply 21

Personally, I have never experienced such a issue. Odd. Since there are usually alternatives, perhaps using a different browser can help. Keep trying alternatives. I find it difficult to believe that you would continue to see this with all of these other browsers, such as Brave, Vivaldi, Opera, Pale Moon, Epic, IE (yes, I know it's ancient),etc., unless there is possibly something going on with your machine like a virus, or malware, or something. A memory issue could be another area of concern. But I freely admit that I am conjecturing and speculating. Hope this can be be fixed and solved soon! 

I don't think the browser is the problem. I think the file is. Anyway, SD's IT will be looking at it.

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jandrews256
Join Date 04/2025
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Reply #23 January 30, 2024 4:34:54 PM
from Stardock ForumsStardock Forums

Hey Sed, we received your file and I can confirm I have the same behavior on my side when uploading it as a preview.
We'll need to look into the file more to find out what it didn't like specifically about this file.

For now - I was able to bypass the error by opening the file in paint and resaving it.
If you'd like you can download this new file and attempt your upload again.

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Reply #24 January 31, 2024 7:17:12 PM
from WinCustomize ForumsWinCustomize Forums

WENT THRU using Paint... But there is NOTHING different with the file

 

 

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Sed
DrJBHL
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Reply #25 January 31, 2024 11:17:18 PM
from Stardock ForumsStardock Forums

Quoting Sed,
reply 24

WENT THRU using Paint... But there is NOTHING different with the file

 

 

jandrews, a big thank you for your help in the meantime with this workaround. I look forward to learning what the problem was.

Sed, obviously something in the file changed after saving in Paint, as it was accepted without a glitch.

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