For what it's worth, Sean, I apologize for being so sarcastic. I won't make excuses other than to say, due to family issues, I am extremely stressed.
I realize I could have made a statement that was more cordial, and less aggressive.
I guess I'm "known" for being impatient when it comes to software bugs. I apologize.
I appreciate the work you do and I realize you have thousands of customers complaints to deal with. I sometimes seem to forget that and expect individual attention. For that, I'm sorry.