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alan1951
alan1951
Join Date 09/2012
+1

Unable to enable Fences

March 21, 2023 3:22:48 PM from Stardock ForumsStardock Forums

I have just purchased Fences 4.10. I cannot create a Fence. Right-clicking on the desktop shows an option to Enable Fences which doesn't do anything. I have gone through the troubleshooting section without success. I am running Windows 10 Pro Version 22H2 (OS Build 19045.2728)

Thanks in advance for your help

 

Alan

fences
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alan1951
basj
Join Date 03/2001
+1048 sdemployee
Reply #1 March 21, 2023 8:33:45 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try this, uninstall Fences 4, reboot immediately, download the latest version using this link mention in this thread: https://forums.stardock.com/517370/get;3881371. Install that version, reboot again. Retest and report back.

Thank you,
Basj,
Stardock Community Assistant.

 

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alan1951
alan1951
Join Date 09/2012
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Reply #2 March 22, 2023 11:38:13 AM
from Stardock ForumsStardock Forums

Hello Basj

Followed the instructions but got the same result

 

Thanks

Alan

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alan1951
basj
Join Date 03/2001
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Reply #3 March 22, 2023 11:43:54 AM
from Stardock ForumsStardock Forums

Please check if Fences listing on Task manager Startup tab. It should listed as enable twice. Check that and report back. https://forums.stardock.com/486084/fences-support-faq#FencesStartUP

Thank you,

Basj,
Stardock Community Assistant

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alan1951
alan1951
Join Date 09/2012
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Reply #4 March 22, 2023 12:47:15 PM
from Stardock ForumsStardock Forums

It is mentioned twice

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alan1951
basj
Join Date 03/2001
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Reply #5 March 22, 2023 8:43:15 PM
from Stardock ForumsStardock Forums

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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alan1951
alan1951
Join Date 09/2012
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Reply #6 March 23, 2023 4:18:02 AM
from Stardock ForumsStardock Forums

Same result. There were some errors when running the batch file.

Alan

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alan1951
basj
Join Date 03/2001
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Reply #7 March 23, 2023 5:24:32 AM
from Stardock ForumsStardock Forums

Okay, next try, cleanboot, see if anything is blocking Fences from working properly. https://forums.stardock.com/486084/fences-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

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alan1951
alan1951
Join Date 09/2012
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Reply #8 March 23, 2023 6:40:17 AM
from Stardock ForumsStardock Forums

Tried that with the same result. When I try and enable Fences there is a spinning circle for a few seconds.

I don't know if it means anything but if I go to "add or remove programs" it shows Fences 2 as well as Fences 4. If I try to remove Fences 2 it comes up that I am removing Fences 4.  When I originally removed Fences 2 (I had installed Fences 3) it came up with an error that something was in use. When I tried again it said it couldn't find the program.

This is what I have done.

I did a clean install of Windows 10

Installed Fences 2

Installed Fences 3 (It was an upgrade which is why I installed Fences 2 1st)

Tried to remove Fences 2 with an error as stated earlier

Purchased Fences 4 and removed Fences 3

Hope that all makes sense

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alan1951
basj
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Reply #9 March 23, 2023 6:45:14 AM
from Stardock ForumsStardock Forums

Was any of the Fences version ever work in this computer? If it was, which version and how long ago? Was there any issue that causing you to upgrade from V2 to V3 and than to V4?

Thank you,

Basj,
Stardock Community Assistant

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alan1951
alan1951
Join Date 09/2012
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Reply #10 March 23, 2023 7:38:02 AM
from Stardock ForumsStardock Forums

I will give you some background.

Several years ago I went from Windows to a Mac. I ran Windows on the Mac using Parallels and used Fences 3 on that. When I upgraded to an M2 Macbook air I could no longer run Fences as it was incompatible with Windows 11 Arc.

My brother passed away in February and I got his old Microsoft Surface which I reset and did a clean install of Windows 10. I have been using Fences for many years and updated them when a new version came out. I installed them one at a time on the new (to me) laptop but didn't run them. I did it that way as V3 was an upgrade and I have had other programs that wouldn't install an upgrade if the original one wasn't there. I decided I might as well get the latest version as there was an offer on it.

If we can't get V4 to work I could try installing V3 and if that works get a refund for V4

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alan1951
basj
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Reply #11 March 23, 2023 8:00:13 AM
from Stardock ForumsStardock Forums

Not really sure why its not working on your system. So to be clear, Fences V3 was working before? If yes, can you try if you can setup Windows Sandbox and test Fences V4 in it. https://forums.stardock.com/486084/fences-support-faq#sandbox

Thank you,

Basj,
Stardock Community Assistant

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alan1951
TPScroggins
Join Date 03/2022
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Reply #12 March 23, 2023 9:35:42 AM
from Stardock ForumsStardock Forums

Quoting alan1951,
reply 10

My brother passed away in February and I got his old Microsoft Surface which I reset and did a clean install of Windows 10. I have been using Fences for many years and updated them when a new version came out. I installed them one at a time on the new (to me) laptop but didn't run them. I did it that way as V3 was an upgrade and I have had other programs that wouldn't install an upgrade if the original one wasn't there. I decided I might as well get the latest version as there was an offer on it.

The Surface that you have might also be an ARM based processor like your Mac.

Paul Scroggins
Associate Technical Support Analyst

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alan1951
alan1951
Join Date 09/2012
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Reply #13 March 23, 2023 12:13:18 PM
from Stardock ForumsStardock Forums

I set up Windows Sandbox and tested Fences 4 with the same result.

I have also uninstalled Fences 4 & installed Fences 3 & that works fine. Could be the solution is to stick with Fences 3 & get a refund. If you want to keep investigating I am willing to keep going

Alan

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alan1951
basj
Join Date 03/2001
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Reply #14 March 23, 2023 8:28:42 PM
from Stardock ForumsStardock Forums

That is strange, might this be because you're using the wrong key to activate Fences 4? When you upgrade to Fences 4, you will get a different key to use on it. Did you use that key?

Thank you,

Basj,
Stardock Community Assistant

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alan1951
alan1951
Join Date 09/2012
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Reply #15 March 24, 2023 3:38:53 AM
from Stardock ForumsStardock Forums

Yes I did

 

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alan1951
basj
Join Date 03/2001
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Reply #16 March 24, 2023 3:43:55 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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alan1951
TPScroggins
Join Date 03/2022
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Reply #17 March 27, 2023 8:37:52 AM
from Stardock ForumsStardock Forums

What MS Surface device is this?

 

Paul Scroggins
Associate Technical Support Analyst

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alan1951
alan1951
Join Date 09/2012
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Reply #18 March 27, 2023 2:19:02 PM
from Stardock ForumsStardock Forums

It is a Surface Pro 3 i5

 

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alan1951
alan1951
Join Date 09/2012
+1
Reply #19 April 27, 2023 11:25:49 AM
from Stardock ForumsStardock Forums

As it is now a month without hearing anything could I please have a refund.

Thank you

Alan

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alan1951
c242
Join Date 03/2001
+319
Reply #20 April 27, 2023 11:39:21 AM
from Stardock ForumsStardock Forums

There is a workaround and an update will come shortly.

https://forums.stardock.com/518015/get;3886477

 

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alan1951
alan1951
Join Date 09/2012
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Reply #21 April 29, 2023 4:08:19 AM
from Stardock ForumsStardock Forums

That workaround worked

Thanks

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alan1951
Rayran
Join Date 03/2020
0
Reply #22 May 12, 2023 2:10:17 PM
from Stardock ForumsStardock Forums

I will give a hint (enable/disable Fences using command line) to facilitate the testing needed to solve this problem.

Fences.exe /enable
Fences.exe /disable

or if you prefer to run .bat files:

"C:\Program Files (x86)/StardockFencesFences.exe" /enable
"C:\Program Files (x86)\StardockFencesFences.exe" /disable

I hope this helps you and others who are looking for a quick way to enable and disable the application.

Bests,
Ray

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