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i'm having trouble getting refund
any tips?
i've already tried
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13/create/10140
Hello,Sorry to hear you are having issues. What don't work? Please elaborate. Where did you stuck?
ThanksBasj,Stardock Community Assistant.
i fill out the form on the above link, and received an automated email
"At this time, no ticket was created"
can you just process a refund for
Order ID: STARDOCK220428-6540-91422
Have been trying for a week now
Also, the forum won't let me send messages
see video
https://drive.google.com/file/d/1FmNrij3dIwlVof5sSTYTvyO9hQeN6Kmr/view?usp=sharing
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I can't process refund. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
As for trying to send me email. I believe, from your video, you did enter a wrong code on that video. You entered AC28Q instead AV28Q.
Basj,Stardock Community Assistant
ya i tried again to send you a message, same error.
and if you press ENTER in the captcha box it goes to 404
try to send me a message and see
Okay, I forward that part to Support too. Thanks, appreciate your feedback.
Thank you,
Are you filling out all of the fields? I just filled one out as a test and it hit my ticket queue within a minute.
Paul ScrogginsAssociate Technical Support Analyst
does your email ticket say "no ticket was created." on top of the email when you get it?
test
No, the ticket was created properly, also your refund was processed this morning.
ok thanks
as a bug report, its VERY confusing to the user when he fills out a ticket request and then gets an email as shown above.
I still don't really know what it means.
See Image
https://i.imgur.com/hYf3o2i.jpg
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