Jim, why not pm Neil? I'm sure he could explain/resolve the issue.
I am a Master skinner (you would think it comes with some perks, but..) I have Pm'd Neil
on several occasions, but I don't think I was replied to even once so I'm not sure that is a very fruitful suggestion.
-If you want to be SURE to get a reply, PM Jafo . Unfortunately he doesn't have answers to all the questions though.
-I understand that everybody has got a lot on their plate etc, it's just that it gets extremely frustrating having a problem and turning to the Forum at hand, not getting proper help, solutions or viable suggestions.
(On a sidenote, I had similar issues with the programs in question myself.)