This was from Sean
Sorry to hear you are having trouble.
We show the order attempt as ‘canceled’. If your bank still shows it as completed, please send me the transaction number.
Stardock Support Manager
I sent him screen shots of my bank and PayPal transaction which still went ahead. If it was cancelled I would have had a refund which did not take place. It is only £7.99 but it is more the principle that I never received the product key?
sean is being really helpful and kind, but I am not getting anywhere?