Usage issues are handled in the forums. For obvious reasons, account issues are handled via tickets. You were directed to the latter when you detailed account-related items. Your usage issue would still be handled here.
The license is under your @alstomgroup.com address. If that is NOT correct, use this form:
I see no recent activations under the email address you have the license under (right or wrong as it may be currently). That you cannot move stuff very well could be because you have not activated it.
If the email address is correct, go here:
C:\ProgramData\Stardock\Fences3 (note that is ProgramData, not Program Files)
If you have a License.sig there, delete it and then try to bring up the Fences UI:
It should prompt you to activate:
Do so. If successful (again, if the current credentials are correct), try moving stuff on the desktop with the lock off.
Stardock Support Manager