Are email requests actually handled by chimpanzees? Seriously, are they? I have never experienced such bad salesmen in my life as here. You ask the manufacturer if the software supports a certain feature (closed question, Boolean expected: yes or no. absolutely no big deal!) and get only useless text modules that clearly show that the person who processes the mails has no interest at all in his job, didn't read any text of the email and just wants to grab the money.
That would be like when I want to buy a car, ask the salesman if the vehicle has air conditioning, and he says: "Not my problem, ask other drivers, but don't bother me with details, just sign here to buy!"