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kollman
kollman
Join Date 08/2016
+1

Fences will not load at start up

Complete uninstall and reinstall

April 21, 2020 8:13:02 AM from Stardock ForumsStardock Forums

I've used the Fences uninstall utility (bat file by Stardock) to try and get the program to work on my new Samsung tablet. Fences installs each time but after the reboot the program is not loading. The services are not running and when you click on the Fences program icon, you are prompted to reinstall Fences. This is a brand new Samsung tablet with Windows 10 home with stock security software (Defender/windows 10, etc) 

fences
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kollman
basj
Join Date 03/2001
+1603 sdemployee
Reply #1 April 21, 2020 8:37:25 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more,

1) Windows 10 version, please use Winver.exe for full Windows 10 version numbers.

2) Fences version.

3) Full Samsung table model name/number or give us the full specification of it.

Thanks

Basj,
Stardock Community Assistant.

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kollman
kollman
Join Date 08/2016
+1
Reply #2 April 21, 2020 11:29:17 AM
from Stardock ForumsStardock Forums

Galxy Book S (snapdragon 2.84 ghz

- Windows 10 Home 1909 - 18363.778

Fences 3.0

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kollman
basj
Join Date 03/2001
+1603 sdemployee
Reply #3 April 21, 2020 11:36:45 AM
from Stardock ForumsStardock Forums

Hello,

From what I read devices that run on Snapdragon processor, (ARM devices) not compatible with Fences. But, just to be sure, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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kollman
kollman
Join Date 08/2016
+1
Reply #4 April 21, 2020 1:28:00 PM
from Stardock ForumsStardock Forums

thank you

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kollman
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #5 April 22, 2020 8:54:53 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

There is not an ARM version of Fences currently but one is being considered.

Sean Drohan
Stardock Support Manager

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kollman
kollman
Join Date 08/2016
+1
Reply #6 April 22, 2020 3:32:37 PM
from Stardock ForumsStardock Forums

is there a possible timeline? weeks, months, etc? I've come to rely on the utility and am considering getting a different mobile unit with a compatible processor. However, if something is coming out soon, that would be useful information for me. With the Surface x and others likely to produce an ARM machine, maybe there is a reasonable demand. 

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kollman
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #7 April 23, 2020 10:56:35 AM
from Stardock ForumsStardock Forums

Quoting kollman,
reply 6

With the Surface x and others likely to produce an ARM machine, maybe there is a reasonable demand. 

It is and is being considered but I have no timeline to offer at this time.

Sean Drohan
Stardock Support Manager

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