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Greyflyer

Join Date 10/2013

groupyctrl preventing shutdown

Sometimes, not always, I get a message on shutdown saying that groupyctrl is preventing shutdown. Any thoughts on what the issue is please.

Ron

groupy

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basj

Join Date 03/2001

+1603

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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Neil Banfield

Join Date 04/2001

+1079

Are you restarting your computer very soon after logging in?

Also does Windows indicate anything else is also not closing as it might be an interaction between the two.

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Neil Banfield

Join Date 04/2001

+1079

We have made a change to the upcoming 1.3 release which might help this based on a guess as to what might be going on for you.

Hopefully it will resolve it for you when it is released, but if not please let us know. I anticipate release later this month.

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Hi thanks for the reply. It happens at odd times and I can't see a linking factor. I look forward to the next update.

Ron

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Just wanted to add that 1.25 is causing Shutting Down or restarting to be slow. When installed my system takes 01:49 to restart or shut down. When uninstalled, it takes my system 0:08 seconds.

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basj

Join Date 03/2001

+1603

Quoting Chastity9,

reply 5

Just wanted to add that 1.25 is causing Shutting Down or restarting to be slow. When installed my system takes 01:49 to restart or shut down. When uninstalled, it takes my system 0:08 seconds.

Hello,

We are now Groupy V1.3 have you tried it?

Thank you,

Basj
Stardock Community Assistant.

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I have tried it and it groupyctrl still prevents shutdown.

Ron

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basj

Join Date 03/2001

+1603

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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sdrohan

Join Date 10/2012

+705

Quoting Greyflyer,

reply 7

I have tried it and it groupyctrl still prevents shutdown.

Please try the purge / reinstall:

https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

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Tried that again. I still get groupyctrl preventing shutdown.

Ron

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basj

Join Date 03/2001

+1603

Quoting Greyflyer,

reply 10

Hi

Tried that again. I still get groupyctrl preventing shutdown.

Ron

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Note : Stardock is on Holidays, respond might be slow

Thank You,
Basj
Stardock Community Assistant.

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This has been showing up for me with Groupy 2 within the past few weeks, so far about 4x now.

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basj

Join Date 03/2001

+1603

Quoting Drakah,

reply 12

This has been showing up for me with Groupy 2 within the past few weeks, so far about 4x now.

Hello,
Sorry to hear you are having issues. Need more information on your system. Please refer here: https://support.stardock.com/space/SHC/1387954187/Contacting+Stardock+About+Groupy+Issues

Thanks
Basj,
Stardock Community Assistant.

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Hi Basj,

Using your link, here is my System information (screenshot). I don't have any crashes, so I don't have any dump files to send. I tried looking in the Event Viewer but since it is waiting for the program to end, there is no log for that listed. Reproducing this is just merely shutting down the computer and happens about 90% of the time. I have not uninstalled/reinstalled the program yet. The issue has come up almost every night on shutdown. Windows has shutdown eventually on its own, but it does show this on shutdown (screenshot).

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basj

Join Date 03/2001

+1603

Quoting Drakah,

reply 14

Hi Basj,

Using your link, here is my System information (screenshot). I don't have any crashes, so I don't have any dump files to send. I tried looking in the Event Viewer but since it is waiting for the program to end, there is no log for that listed. Reproducing this is just merely shutting down the computer and happens about 90% of the time. I have not uninstalled/reinstalled the program yet. The issue has come up almost every night on shutdown. Windows has shutdown eventually on its own, but it does show this on shutdown (screenshot).

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Neil Banfield

Join Date 04/2001

+1079

What apps do you have grouped at the time as it may be one of them blocking Groupy from closing fully.

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It says "Invalid uninstall control file: C:\Program Files (x86)\Stardock\Groupy\Uninstall\uninstall.xml"

My program is Groupy 2, so probably why it is kicking that error for 1.

Secondly, I have Malwarebytes running in the background, and it did not like your CMD running.

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I edited the bat file and renamed Stardock\Groupy\ to Stardock\Groupy2\ and re-ran the bat, and it did what it needed to do. I had Malwarebytes exited as well. But for now, I am going to leave it uninstalled and see if I even miss it. It was only the last Groupy2 update that gave me that exe hanging when rebooting too. I always have all programs and windows closed before I shutdown for the night. When I do reinstall, I will let you know when I do, and if/when it comes back.

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I did a clean reinstall of Groupy 2 several weeks ago again, and 50% of the time, upon shutting down the computer, or rebooting, I do still get the GroupyCtrl is preventing the computer from shutting down. Eventually it goes away and does its thing. Just super annoying.

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