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Unable To Change Background or Background Settings

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rlaughl0
sdRohan
Join Date 10/2012
+246 sdsupport
Reply #26 July 23, 2019 3:14:55 PM
from Stardock ForumsStardock Forums

Quoting AzDude,
reply 26

As far as DS8 check your downloads folders and you probably have a download of 8 there .

If you purchased it in the past.  If you had not, we cannot offer software we no longer sell or support.

Sean Drohan
Stardock Support Manager

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rlaughl0
S J N
Join Date 10/2001
+24
Reply #27 July 23, 2019 3:41:34 PM
from WinCustomize ForumsWinCustomize Forums

What is the difference of having DS 10 running with or without the services?

I reinstalled DS 10 beta 1. works fine without service running. I only have to disable DS to change dreams.

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rlaughl0
ghitelj2
Join Date 06/2012
+3
Reply #28 July 23, 2019 3:56:11 PM
from Stardock ForumsStardock Forums

AzDude  - I had tried those two settings and they made no difference, BTW, this was in my new local acct with only the DS service and MS services running.

Sean - I had purchased DS 8 in the past through my OD subscription.

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rlaughl0
S J N
Join Date 10/2001
+24
Reply #29 July 23, 2019 5:30:11 PM
from WinCustomize ForumsWinCustomize Forums

Let's take a poll on how many people DS 10 doesn't work properly?  I'll bet there are plenty, even those that don't speak up.

How many times do you have to uninstall and purge then reinstall, or create a new user account only to see it still doesn't work properly?

I can live with the inconvenience of having to disable to change dreams, but I should not have to.

I'm not giving up DS 10, I will just run beta 1, which for the most part works ok.

 

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rlaughl0
ghitelj2
Join Date 06/2012
+3
Reply #30 July 23, 2019 8:13:53 PM
from Stardock ForumsStardock Forums

So I installed K-lite codecs under my local acct and that did nothing - still looking at a black desktop. I even stopped and started DS service - made no difference.

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rlaughl0
dueWest
Join Date 03/2005
+5
Reply #31 July 23, 2019 8:38:23 PM
from Stardock ForumsStardock Forums

Hi S J N and everyone else reading this forum thread.

YES - I am having this problem and thought it was only me until I found this thread, so there is definitely something amiss with DS10.01 and the latest Windows updates. It worked fine until about 1 month ago, but being End Of Financial Year here in OZ, I was flat out and just put up with it...

So everyone else out there, post a reply because it is likely to be a lot more than an a handful of us experiencing this...

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rlaughl0
S J N
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Reply #32 July 23, 2019 9:34:49 PM
from WinCustomize ForumsWinCustomize Forums

ghitelj2, check your pm

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rlaughl0
AzDude
Join Date 11/2002
+363 sdemployee
Reply #33 July 24, 2019 12:55:07 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

For those of you with this issue we need to know the FULL VERSION of Windows your running.

Type in run winver.exe ... it will look like this .( see image below )

Also how many monitors your using at what resolutions.

 the issue is being looked into but we need to know the versions causing the issue.

With this version below I have no issues .

So for all who want a fix report back here your versions , please.

 


AzDude
Stardock Community Assistant

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rlaughl0
ghitelj2
Join Date 06/2012
+3
Reply #34 July 24, 2019 5:33:27 PM
from Stardock ForumsStardock Forums

My version...

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rlaughl0
AzDude
Join Date 11/2002
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Reply #35 July 24, 2019 5:59:20 PM
from Stardock ForumsStardock Forums

Quoting ghitelj2,
reply 35

My version...

Thanks will forward to support .

Also Monitor/Monitors @ what resolution/s

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rlaughl0
dueWest
Join Date 03/2005
+5
Reply #36 July 24, 2019 7:11:09 PM
from Stardock ForumsStardock Forums

Hi,

winver

Dual Monitors running at 1920x1080

Also at the same time, I noticed this happening with the start menu when I select a letter, then when I select back out the letters are still superimposed over the scrolling menu... very annoying...

Start Menu overlay corruption

I hope that helps...

DueWest

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rlaughl0
AzDude
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Reply #37 July 24, 2019 7:32:31 PM
from WinCustomize ForumsWinCustomize Forums

Thanks DueWest reported to support 

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rlaughl0
ghitelj2
Join Date 06/2012
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Reply #38 July 24, 2019 8:31:15 PM
from Stardock ForumsStardock Forums

Single monitor @ 1366 x 768

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rlaughl0
COMMAN1978
Join Date 07/2019
+3
Reply #39 July 24, 2019 11:07:06 PM
from Stardock ForumsStardock Forums

Reinstalled Windows 7, DeskScapes 10 still works with errors. Returned to working DeskScapes 8.

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rlaughl0
Baladen
Join Date 10/2001
+1
Reply #40 July 28, 2019 1:20:50 PM
from Stardock ForumsStardock Forums

I just spent a couple hours reinstalling / purging / deleting files / etc. for this same issue. Nothing I did had any effect at all on getting deskscapes to apply any new dream. Then I remembered that I had just yesterday changed the "Display Settings > Scale and Layout" away from the default 100% to 125%. I set it back to 100% and Deskscapes started working again.

I don't know if this will help anybody else that is having problems, but thought I'd share my solution just in case.

Windows Specifications snip

 

PS> I really need to get more sleep before troubleshooting. It took way too long to remember the thing I changed right before having problems...

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rlaughl0
Dcrew57
Join Date 09/2007
+72
Reply #41 July 28, 2019 1:36:35 PM
from WinCustomize ForumsWinCustomize Forums

I am on the list of people having problems with DS10. It will install and run fine for a while. Now it crashes on launch. Not much use when ya cannot even open app and make changes.

 

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rlaughl0
AzDude
Join Date 11/2002
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Reply #42 July 28, 2019 2:06:50 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Dcrew57,
reply 42

I am on the list of people having problems with DS10. It will install and run fine for a while. Now it crashes on launch. Not much use when ya cannot even open app and make changes.

 

Hello

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your Stardock account reboot and test again.

Again what is the FULL Version of your WINDOWS ?

and how many Monitors at what resolutions ?

Will send report to support .

AzDude
Stardock Community Assistant

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rlaughl0
AzDude
Join Date 11/2002
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Reply #43 July 28, 2019 2:07:45 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Baladen,
reply 41

I just spent a couple hours reinstalling / purging / deleting files / etc. for this same issue. Nothing I did had any effect at all on getting deskscapes to apply any new dream. Then I remembered that I had just yesterday changed the "Display Settings > Scale and Layout" away from the default 100% to 125%. I set it back to 100% and Deskscapes started working again.

I don't know if this will help anybody else that is having problems, but thought I'd share my solution just in case.

Windows Specifications snip

 

PS> I really need to get more sleep before troubleshooting. It took way too long to remember the thing I changed right before having problems...

Sending your report issue to support .

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rlaughl0
Dcrew57
Join Date 09/2007
+72
Reply #44 July 28, 2019 3:13:18 PM
from WinCustomize ForumsWinCustomize Forums

Quoting AzDude,
reply 43


Quoting Dcrew57,
reply 42

I am on the list of people having problems with DS10. It will install and run fine for a while. Now it crashes on launch. Not much use when ya cannot even open app and make changes.

 



Hello

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your Stardock account reboot and test again.

Again what is the FULL Version of your WINDOWS ?

and how many Monitors at what resolutions ?

Will send report to support .

AzDude
Stardock Community Assistant

Run dual BenQ's 25" 2560 resolution.

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rlaughl0
AzDude
Join Date 11/2002
+363 sdemployee
Reply #45 July 28, 2019 4:53:06 PM
from Stardock ForumsStardock Forums

Dcrew,

Did you do the Purge ?

,,,,,,,,, Windows 10 Home which version ... type in winver.exe in run to get it 

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rlaughl0
Dcrew57
Join Date 09/2007
+72
Reply #46 July 28, 2019 5:00:02 PM
from WinCustomize ForumsWinCustomize Forums

Yes purged and reinstalled. so far so good.

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rlaughl0
AzDude
Join Date 11/2002
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Reply #47 July 28, 2019 5:48:48 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Dcrew57,
reply 47

Yes purged and reinstalled. so far so good.

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rlaughl0
sdRohan
Join Date 10/2012
+246 sdsupport
Reply #48 July 29, 2019 8:58:25 AM
from Stardock ForumsStardock Forums

Quoting Baladen,
reply 41

I just spent a couple hours reinstalling / purging / deleting files / etc. for this same issue. Nothing I did had any effect at all on getting deskscapes to apply any new dream. Then I remembered that I had just yesterday changed the "Display Settings > Scale and Layout" away from the default 100% to 125%. I set it back to 100% and Deskscapes started working again.

That is interesting and I would like to see if that has any effect for others that are having trouble applying a dream here.

Sean Drohan
Stardock Support Manager

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rlaughl0
dueWest
Join Date 03/2005
+5
Reply #49 July 29, 2019 6:43:10 PM
from Stardock ForumsStardock Forums

Hi,

My display settings are at 100% and always have been, so that is not the cause but possibly another side issue in DS10.

Cheers,

dueWest

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rlaughl0
ghitelj2
Join Date 06/2012
+3
Reply #50 July 29, 2019 7:35:27 PM
from Stardock ForumsStardock Forums

Verified my display scale is at 100%, ran DSPurge, rebooted and reinstalled DS - same issues, no preview of selected dream and screen background now black.

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