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xselseven

Join Date 06/2019

windows 10 fences freezes

I have asked for help twice on this forum, and nobody has been able to help with the issue.

The last communication I got, was that technical support will help me, but it has been over a week, and I have two copies of fences 3.0.9 that are useless to me.

If I dont get help soon, I shall be requiring a refund.

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AzDude

Join Date 11/2002

+354

Hello,

Sorry you are having issues , but as you see above Stardock Support is on Summer Vacation

returning on July 8th.

Till then ,

Would you Please try this PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot test and report here please.

AzDude
Stardock Community Assistant

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Sorry, no difference. As soon as I click on the fences hamburger menu it freezes.

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AzDude

Join Date 11/2002

+354

Hello,

Would you Please try a Clean Boot: https://forums.stardock.com/486084/fences-support-faq#cleanboot

and test and report back please.

AzDude
Stardock Community Assistant

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basj

Join Date 03/2001

+503

Hello,
Sorry to hear you are having issues. Would like to know more on the issues stating that the 3 bar menu click causing Fences to hang? Could you help us by telling us.

1) Windows Versions numbers : Please use Winver.exe for full version number.

2) Fences versions.

Thanks

Basj,
Stardock Community Assistant.

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Hello,

Sorry to hear you are having trouble.

Quoting xselseven,

reply 2

Sorry, no difference. As soon as I click on the fences hamburger menu it freezes.

Are you in a corporate environment? If so, is WebSense / Forcepoint being used? If so, there is a known issue with PCs running that software that will prevent Fences from working properly.

Sean Drohan
Stardock Support Manager

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