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Gregory2001
Gregory2001
Join Date 11/2002
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July 5, 2019 11:18:45 AM from WinCustomize ForumsWinCustomize Forums

After the last update I'm getting this message on many of my older Dreams.  I am on Windows 7 x64.  They have always worked fine before.  Can anybody help?  Thanks.

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Gregory2001
basj
Join Date 03/2001
+1599 sdemployee
Reply #1 July 5, 2019 11:20:17 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #2 July 5, 2019 11:25:46 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Do a couple things .

1 - Update your Codes , I use https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

2 - Change your setting in Deskscapes 10 as shown below 

      in Performance there are 2 Direct Show settings try both it needed .

      in Advance tab change to Max.

Reboot and test and report back if that now works for you ,

Thanks,

AzDude
Stardock Community Assistant

 

 

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #3 July 5, 2019 12:35:23 PM
from WinCustomize ForumsWinCustomize Forums

Sorry.  No go.  I don't know what could have changed this.  Getting the same message.

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #4 July 5, 2019 12:58:39 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Gregory2001,
reply 3

Sorry.  No go.  I don't know what could have changed this.  Getting the same message.

Double Checking here ..

What versions are you running

Deskscapes ?

Windows full version ( type in run .. winver,exe ) ? 

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #5 July 5, 2019 1:22:36 PM
from WinCustomize ForumsWinCustomize Forums

Deskcapes 10.01

Windows 7x64

Now none of my dreams change. 

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #6 July 5, 2019 1:45:37 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and Re install the latest version from your account https://store.stardock.com/myaccount/products/

then change the settings as I showed above using Direct Show VMR-9

and you did update to the latest Codec Pk.?

Reboot , test and report back please.

 

AzDude
Stardock Community Assistant

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #7 July 5, 2019 5:00:38 PM
from WinCustomize ForumsWinCustomize Forums

Sorry.  "Loading background preview" now doesn't load.  I am now getting either a white or black "wallpaper" and no Dreams will change.  I have done all according to your instructions.  Thanks.

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #8 July 5, 2019 5:07:21 PM
from WinCustomize ForumsWinCustomize Forums

By the way, choosing a still wallpaper works fine.  Nothing animated works though.  MPEG Videos are working.

 

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #9 July 5, 2019 6:24:34 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

How many Monitors ?

Resolution ?

Scaling ?


AzDude
Stardock Community Assistant

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #10 July 5, 2019 6:35:57 PM
from WinCustomize ForumsWinCustomize Forums

One monitor.  1920x1080.  100%.

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #11 July 5, 2019 6:52:06 PM
from WinCustomize ForumsWinCustomize Forums

 Hello,

We will need to know if this works.

Would you Please try a Clean Boot: https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

 

AzDude
Stardock Community Assistant

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #12 July 5, 2019 10:51:32 PM
from WinCustomize ForumsWinCustomize Forums

Only the MPEG Videos work.  Something about the batch file name was invalid.

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Gregory2001
AzDude
Join Date 11/2002
+554 sdemployee
Reply #13 July 6, 2019 1:23:16 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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Gregory2001
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #14 July 12, 2019 11:18:59 AM
from WinCustomize ForumsWinCustomize Forums

Gregory2001,

Quoting Gregory2001,
reply 5

Now none of my dreams change. 

Quoting Gregory2001,
reply 7

and no Dreams will change

When applied manually in DS or when using 'Random backgrounds"

Quoting Gregory2001,
reply 8

By the way, choosing a still wallpaper works fine. 

From within DS or Windows itself?

Quoting Gregory2001,
reply 8

Nothing animated works though.  MPEG Videos are working.

What does 'animated' mean to you - what, if not the (MPEG) videos, do you mean?

Quoting Gregory2001,
reply 12

Something about the batch file name was invalid.

Can you be more specific? What do you get if you run it again?

Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?

Sean Drohan
Stardock Support Manager

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #15 July 12, 2019 12:18:18 PM
from WinCustomize ForumsWinCustomize Forums

Manually.  I do not use "random".

DS.

Dreams do not work except for MPEG.

 

 

 

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Gregory2001
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #16 July 12, 2019 2:15:37 PM
from Stardock ForumsStardock Forums

Gregory2001

Quoting Gregory2001,
reply 12

Something about the batch file name was invalid.

Can you be more specific? What do you get if you run it again?

Quoting Gregory2001,
reply 15

Dreams do not work except for MPEG. 

Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?

On another subject, do you have plans to upgrade to Windows 10 in the near future?

Sean Drohan
Stardock Support Manager

 

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #17 July 13, 2019 10:41:08 AM
from WinCustomize ForumsWinCustomize Forums

I have done all of these steps.  It used to be a Windows Update problem where you could delete the update that was causing the problem.  I have purchased most of the Master Dreams available.  Let me guess:  No refunds.

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Gregory2001
sdrohan
Join Date 10/2012
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Reply #18 July 15, 2019 9:11:28 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Gregory2001,
reply 17

I have done all of these steps.  It used to be a Windows Update problem where you could delete the update that was causing the problem.  I have purchased most of the Master Dreams available.  Let me guess:  No refunds.

It is going to remain difficult to assist if we cant get the information we have asked for.

Sean Drohan
Stardock Support Manager

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Gregory2001
Gregory2001
Join Date 11/2002
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Reply #19 July 15, 2019 9:44:36 AM
from WinCustomize ForumsWinCustomize Forums

Scroll up.  I just told you I have done all of the steps.

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Gregory2001
sdrohan
Join Date 10/2012
+705 sdsupport
Reply #20 July 15, 2019 10:01:03 AM
from Stardock ForumsStardock Forums

Quoting Gregory2001,
reply 19

Scroll up.  I just told you I have done all of the steps.

Please see my asks in reply #16.

Sean Drohan
Stardock Support Manager

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