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RedneckDude
RedneckDude
Join Date 04/2009
+2210

Still Black Screens!!!

This Is Getting Old, Guys!

June 8, 2019 3:42:27 PM from WinCustomize ForumsWinCustomize Forums

Sean, Neil, whoever,  I am not currently using DeskScapes OR Wallpaper Engine.  

Maybe I should point out that only the wallpaper is affected. As if a black wall is loaded.

I am using Windows to change my wallpaper.

I am STILL getting black screens every time I load a windowblind skin.  Please fix this. It's getting very old.

 

 

 

windowblinds
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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #1 June 8, 2019 3:44:34 PM
from WinCustomize ForumsWinCustomize Forums

DisplayFusion is still uninstalled.

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RedneckDude
AzDude
Join Date 11/2002
+555 sdemployee
Reply #2 June 8, 2019 5:12:20 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #3 June 8, 2019 5:42:41 PM
from WinCustomize ForumsWinCustomize Forums

Thanks Mike.

 

I realize this may not be a WB issue, but it seems somehow tied in. I need you guys help to clear this up.

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RedneckDude
AzDude
Join Date 11/2002
+555 sdemployee
Reply #4 June 8, 2019 5:45:23 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 3

Thanks Mike.

 

I realize this may not be a WB issue, but it seems somehow tied in. I need you guys help to clear this up.

It is the weekend but stay tuned ......

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RedneckDude
Neil Banfield
Join Date 04/2001
+1079 sdemployee
Reply #5 June 8, 2019 5:55:43 PM
from Stardock ForumsStardock Forums

Is Deskscapes still physically installed?

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RedneckDude
ALMonty
Join Date 01/2002
+242
Reply #6 June 8, 2019 6:02:19 PM
from WinCustomize ForumsWinCustomize Forums

I betcha I know what's happening, when you load a blind it shuts down Windows Explorer. Next time it happens hit alt, control, delete and check to see if Windows Explorer is loaded. I don' know why it's happening, but it's probably the cause of the black screen.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #7 June 8, 2019 6:44:01 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Neil Banfield,
reply 5

Is Deskscapes still physically installed?
Yes.

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #8 June 8, 2019 6:45:05 PM
from WinCustomize ForumsWinCustomize Forums

Quoting ALMonty,
reply 6

I betcha I know what's happening, when you load a blind it shuts down Windows Explorer. Next time it happens hit alt, control, delete and check to see if Windows Explorer is loaded. I don' know why it's happening, but it's probably the cause of the black screen.
Well, Al, I still get a taskbar, windows open, start menu, etc.   These things wouldn't happen if explorer wasn't running.

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RedneckDude
RedneckDude
Join Date 04/2009
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Reply #9 June 8, 2019 6:47:31 PM
from WinCustomize ForumsWinCustomize Forums

Maybe I should point out that only the wallpaper is affected. As if a black wall is loaded.

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RedneckDude
ALMonty
Join Date 01/2002
+242
Reply #10 June 8, 2019 7:00:54 PM
from WinCustomize ForumsWinCustomize Forums

Ok, I thought you were getting a complete black screen as in nothing.

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RedneckDude
Uvah
Join Date 05/2006
+874
Reply #11 June 8, 2019 7:03:28 PM
from WinCustomize ForumsWinCustomize Forums

I usually lurk around this thread, having no real clue as to what might be happening but...just a thought...could WB's function to change wallpapers when skins are changed have something to do with it? A broken/corrupt link maybe? Just a guess.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #12 June 8, 2019 8:27:01 PM
from WinCustomize ForumsWinCustomize Forums

Ross, I have never even once used windowblinds to change a wallpaper. No need when windows does it natively.  Now if WB can let me set a different wall on each screen, I might consider it.

 

But who knows what the deal is.  I do know that another rig I have with the exact same graphics card and driver does not have the issue, but it only has one screen.

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RedneckDude
Uvah
Join Date 05/2006
+874
Reply #13 June 9, 2019 6:52:47 AM
from WinCustomize ForumsWinCustomize Forums

That's the part that really irks. I have Deskscapes 10 installed on an HP laptop that's at least four years old. I can put up a dream then change the wallpaper to any image from my collection without a problem. I never got a black screen or a white one like S J N experienced. Why it works on one and not another is just plain weird IMO. Could it be something with the make and model of the machine? The chipsets, drivers, etc etc. Something somewhere is not playing nice. Is it only with multiple monitors? Do some single monitor rigs experience it? Can either Deskscapes and WindowBlinds be completely ruled out? I'm no tech by any stretch and this has me stumped and then some. 

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RedneckDude
ALMonty
Join Date 01/2002
+242
Reply #14 June 9, 2019 9:03:06 AM
from WinCustomize ForumsWinCustomize Forums

Ross you are exactly right. I have DS on my older laptop and DS runs great. My desktop which has 2 monitors and when I right click and choose the DS configuration when it pops up it's frozen. It won't let me click anything not even the close button. I have to shut it down by the task manager. I even tried it with one monitor. 

What I don't get is if you don't have DS running and you change a WB why does that effect the background (or wallpaper). I still think it has to be with Windows Explorer not starting correctly.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #15 June 10, 2019 3:11:07 PM
from WinCustomize ForumsWinCustomize Forums

Quoting ALMonty,
reply 14

I still think it has to be with Windows Explorer not starting correctly.
I'd pay good money to know what Support thinks it is.  Hey, wait, I already do pay good money.  HEY Support!!!!  This crap is getting old!!

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RedneckDude
Neil Banfield
Join Date 04/2001
+1079 sdemployee
Reply #16 June 10, 2019 4:50:03 PM
from Stardock ForumsStardock Forums

If you uninstall Deskscapes does it all work ok?

If you are not using Deskscapes then why keep it installed?

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #17 June 10, 2019 9:25:21 PM
from WinCustomize ForumsWinCustomize Forums

Neil, I like DeskScapes (I have an extensive dream collection), it's just that I like WindowBlinds more. I like DisplayFusion too, but it is uninstalled, because I like WindowBlinds better. I can uninstall DS if you wish. Not sure why I can't have both, as it should be.

Not like I haven't uninstalled it several times over the last few months anyway. 

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #18 June 10, 2019 9:26:28 PM
from WinCustomize ForumsWinCustomize Forums

For the record, I test WB skins for several skinners. So I see a lot of black screens. Imagine my frustration.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #19 June 10, 2019 9:49:57 PM
from WinCustomize ForumsWinCustomize Forums

Ok, Neil.  DeskScapes uninstalled. rebooted.

Applying a WB STILL gives me 3 black screens.  

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RedneckDude
basj
Join Date 03/2001
+1603 sdemployee
Reply #20 June 10, 2019 10:00:50 PM
from Stardock ForumsStardock Forums

Jim, not sure if you have tried it before. Please try WB purge and reinstall. https://forums.stardock.com/486023/windowblinds-support-faq#reinstalling

And reboot.

Thank you,

 

Basj,

Stardock Community Assistant

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #21 June 11, 2019 3:23:07 PM
from WinCustomize ForumsWinCustomize Forums

Yes, the purge thing doesn't work. It doesn't even completely uninstall WB. Thanks anyway.

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RedneckDude
S J N
Join Date 10/2001
+43
Reply #22 June 11, 2019 8:17:14 PM
from WinCustomize ForumsWinCustomize Forums

I still get a white screen when I disable DS 10. Never happened with DS 8.

Just had hard drive replaced. Win 7 Ultimate as on my old hard drive. New drive 3-4 weeks old.

Done uninstalling and purging everything including new user accounts so many times, 8-9 times, at least.

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RedneckDude
RedneckDude
Join Date 04/2009
+2210
Reply #23 July 29, 2019 8:19:36 PM
from WinCustomize ForumsWinCustomize Forums

Ok, DeskScapes installed in an effort to become a dreamer, and lo and behold, black wallpapers again, EVERY time I load a WB.

 

Come on guys, let's fix this.

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