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neone6
neone6
Join Date 12/2010
+928

Is there some way I can Retrieve some of my master skins?

Hard drive partially wiped.

February 23, 2019 6:19:45 AM from WinCustomize ForumsWinCustomize Forums

My External Hard drive got accidentally wiped of some of my Masterskin folders.

-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?  

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neone6
basj
Join Date 03/2001
+1443 sdemployee
Reply #1 February 23, 2019 7:50:14 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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neone6
Hankers
Join Date 04/2004
+539 moderator
Reply #2 February 23, 2019 8:20:00 AM
from Stardock ForumsStardock Forums


Maybe if one of the Mods could email me or somethin'?

Master skins are handled by Stardock personnel only. Mods have no access. Sorry.

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neone6
LightStar
Join Date 12/2002
+1413
Reply #3 February 23, 2019 9:41:49 AM
from WinCustomize ForumsWinCustomize Forums

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. 

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neone6
neone6
Join Date 12/2010
+928
Reply #4 February 23, 2019 7:46:39 PM
from WinCustomize ForumsWinCustomize Forums

Quoting LightStar,
reply 3

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. 
Wow, thats a relief ! Phew I thought I had lost them 4 ever. Thanx Tom   

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neone6
LightStar
Join Date 12/2002
+1413
Reply #5 February 23, 2019 8:46:06 PM
from WinCustomize ForumsWinCustomize Forums

Quoting neone6,
reply 4


Quoting LightStar,
reply 3

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. 

Wow, thats a relief ! Phew I thought I had lost them 4 ever. Thanx Tom   

 

Just work with support on it Andy.

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neone6
neone6
Join Date 12/2010
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Reply #6 February 25, 2019 7:35:59 AM
from WinCustomize ForumsWinCustomize Forums

Has anyone in Support seen this yet ?   

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neone6
basj
Join Date 03/2001
+1443 sdemployee
Reply #7 February 25, 2019 7:42:04 AM
from Stardock ForumsStardock Forums

Its still early Monday morning on their side. Maybe later today.

Thank you,

 

Basj,

Stardock Community Assistant

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neone6
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #8 February 25, 2019 10:18:37 AM
from Stardock ForumsStardock Forums

My External Hard drive got accidentally wiped of some of my Masterskin folders.

-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?
[/quote]

[quote who="LightStar" reply="3" id="3741814"]
This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them

While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.

You have no skins purchased under n*****@hotmail.com - ever.  If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.

----------------
Sean Drohan
Stardock Customer Service Manager

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neone6
DaveBax
Join Date 10/2007
+629
Reply #9 February 25, 2019 10:53:15 AM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 8

While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.

You have no skins purchased under n*****@hotmail.com - ever.  If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.

----------------
Sean Drohan
Stardock Customer Service Manager

Sean I'm replying as Andrew may not see this for awhile as I believe where he is it's sleep time.

He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

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neone6
neone6
Join Date 12/2010
+928
Reply #10 February 25, 2019 12:59:01 PM
from WinCustomize ForumsWinCustomize Forums

Hm, I have never bought skins, just software.   

Ah, didn't see your reply there Baxx, thank you for the assist.

Quoting DaveBax,
reply 9

He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

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neone6
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #11 February 25, 2019 1:02:26 PM
from Stardock ForumsStardock Forums

Quoting DaveBax,
reply 9

He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

Then I would need a list of them and an understanding that if it is long, it will take some effort and time.

----------------
Sean Drohan
Stardock Customer Service Manager

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neone6
neone6
Join Date 12/2010
+928
Reply #12 February 25, 2019 1:38:02 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 11


Quoting DaveBax,
reply 9

He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.



Then I would need a list of them and an understanding that if it is long, it will take some effort and time.

----------------
Sean Drohan
Stardock Customer Service Manager

I will list the Most important ones... I will send them in a PM, Thank you.  

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neone6
sdrohan
Join Date 10/2012
+635 sdsupport
Reply #13 February 26, 2019 10:23:23 AM
from Stardock ForumsStardock Forums

Hello,

Quoting neone6,
reply 12

I will list the Most important ones... I will send them in a PM, Thank you.  

I have added them.

----------------
Sean Drohan
Stardock Customer Service Manager

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neone6
neone6
Join Date 12/2010
+928
Reply #14 February 26, 2019 4:43:22 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 13

Hello,


Quoting neone6,
reply 12

I will list the Most important ones... I will send them in a PM, Thank you.  



I have added them.

----------------
Sean Drohan
Stardock Customer Service Manager

I AM SOOO GRATEFUL !!! Thank You !        

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neone6
sdrohan
Join Date 10/2012
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Reply #15 February 27, 2019 10:16:04 AM
from Stardock ForumsStardock Forums

Quoting neone6,
reply 14

I AM SOOO GRATEFUL !!! Thank You !

You are most welcome, Neon.

----------------
Sean Drohan
Stardock Customer Service Manager

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