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Stardock Summer Vacation
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by T-Man
Jul 6, 2020 8:00

Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time, but expect delays in responses during this time.

KyldeLarsen
KyldeLarsen
Join Date 06/2010
0

Fences option screen appears every reboot

January 28, 2019 5:20:28 AM from Stardock ForumsStardock Forums

Win 10 Home 1809 (Build 17763.253) Fences 3.0.9.11

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KyldeLarsen
basj
Join Date 03/2001
+375 sdemployee
Reply #1 January 28, 2019 5:24:53 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Please try to purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Make sure to re-download the latest installer again from your account, install that version and reboot, retest and report back.

Thanks

Basj,

Stardock Community Assistant.

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KyldeLarsen
KyldeLarsen
Join Date 06/2010
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Reply #2 February 6, 2019 10:29:39 AM
from Stardock ForumsStardock Forums

Now why oh why didn't I listen to my head and NOT take your advice? I followed the purge instructions exactly, and even made manual backups of the stardock user folder and registry key, reinstalled and it's a MESS. It has retained my fences (& no longer brings up the option screen on startup), but...I'm now on 2.13 when I was on 3 before, the settings-window's font is miniscule at 4k, and I can barely distinguish the individual snapshot images:

https://i.imgur.com/hJLOOh4.png

 

and the icons on my 2nd (1920*1080) monitor are spaced massively apart:

 

https://i.imgur.com/Arm4Orv.png

 

(the icons on the left are not in a fence, the centre-screen icons are all in one fence):

 

https://i.imgur.com/oz5vPgH.png

 

note the huge gap between non-fenced icons on the left (next to my vertical taskbar). I should have known better than to EVER consider a "purge" as a solution to a minor issue

 

 

 

 

 

 

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KyldeLarsen
basj
Join Date 03/2001
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Reply #3 February 6, 2019 10:34:17 AM
from Stardock ForumsStardock Forums

Wait, why did you installed version 2.13 instead of version 3.0.9.11. Which is the latest version?

Thank you,

 

Basj,

Stardock Community Assistant

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KyldeLarsen
KyldeLarsen
Join Date 06/2010
0
Reply #4 February 6, 2019 10:52:21 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 3

Wait, why did you installed version 2.13 instead of version 3.0.9.11. Which is the latest version?

 

Because the secondary download (the one that starts after you run the installer stub you download) kept failing for 3.x. After "upgrading" to 3.0.9.11 the spacing and small font issues are resolved, but I now only have a 30-day trial of Fences 3, and when my keys are emailed to me I only get a key for 2.x? I BOUGHT 3.x, that's why I was running 3.0.9.11 when this mess started?

 

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KyldeLarsen
sdRohan
Join Date 10/2012
+198 sdsupport
Reply #5 February 6, 2019 11:09:56 AM
from Stardock ForumsStardock Forums

Quoting KyldeLarsen,
reply 4

I BOUGHT 3.x, that's why I was running 3.0.9.11 when this mess started?

You actually purchased Object Desktop (OD), not Fences 3 individually (it is a member app of OD).

You are trying to activate Fences 3 with your Fences 2 key - that wont work.  Use your OD key.

----------------
Sean Drohan
Stardock Customer Service Manager

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KyldeLarsen
KyldeLarsen
Join Date 06/2010
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Reply #6 February 6, 2019 2:35:49 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 5

You are trying to activate Fences 3 with your Fences 2 key - that wont work.  Use your OD key.


 

Ahhh thank you, perhaps that could be made a little clearer in a users' details somewhere?

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