I agree that the help is useless when you have a real problem. You also can't get support for software help issues. I resent being sent to use a forum where I may get incorrect answers. Asking other users how to do something is NOT support, it is lazy and leaves your users flailing.
At this point, I am ready to remove the whole Fences program. It does not play well with multiple monitors. I have pages disabled yet it keeps making my main desktop a page on my monitor number two. If I enable pages in order to put it back where it belongs, it doesn't go. I really do not believe it is supposed to work this way or NOT work this way.
I want one and only one page with icons on it. And I don't want any other pages. And since I disabled the page feature, none of my problems should even exist. I want multiple monitors a hell of a lot more than I want this stupid program.
And now that I have tried to use the forum, I realize that things are even worse than I thought. The search function sucks so when I made a search on "multiple monitors and page issues", I got 23 pages of posts, most of which have NOTHING to do with multiple monitors. There is no way to say that all of the words in the search are required so every single damn post that mentions the word "pages" comes up. I spent about ten minutes looking and came across nothing even close to my issue.
As far as I am concerned, this company provides no support whatsoever . . . but then, Microsoft ruined the software business for developers and users everywhere. They made it acceptable to provide little or no support.