Sorry to hear you are having trouble, Narushima.
Also, the canned message I received after I sent my email to support said to post on the forum...
OK, I've submitted a ticket, but the fact that I already sent an e-mail to support, which was apparently ignored,
The initial autoresponder, yes. This is also in every autoresponder, Narushima, and details why we use the forums and that your (any) issue is not 'ignored'...
We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.
I asked AZDude to have you place a ticket as there is an issue with whos email is registered to the key you are trying to use. I have answered your ticket to give you the details.
Stardock Customer Service Manager