Just a suggestion: people come to the forum to find solutions.
I am having the same problem and, frankly, get sometimes irritated enough to stop using Fences.
I see from the post listing there are more than 2000 views of this post. it would help us if there were something besides a simple request to submit a ticket. It may actually make things easier for StarDock as well if the solution can be listed here. Or if some advanced trouble shooting is required, tell us what to send in here so we can save time and repeated questions / response for the same problem.
ok, I'll go post a support ticket now.