My wife's Microsoft Account is somehow screwed up. I think it got hacked.
Windows 10 when you first set it up prompts the user to login with their Microsoft Account. Doing so establishes your Windows 10 Desktop to appear the same. So, if your are on you Laptop your Desktop Screen will be the same across devices.
My wife's account places a couple of desktop.ini files on the desktop which of course auto-load and run at startup. The effect of it is to cause repeated Blue Screen reboots on our HP Laptop (I think) and on our brand new Dell Laptop it is causing the keyboard to be locked out. She cannot type anything in her account.
We just got it tonight, (a second try by the way) and the exact same issue occurred. So, two brand new Dell Laptops and they both have the same behavior but only on her account. My account is fine. I had to use the on-screen keyboard to work with her account.
Anyone have any ideas how to reset her Microsoft Account to default settings?
Do I need to contact Microsoft about this it is a Hotmail email account she uses?
Help please. We need it for this one.-