Sometimes purchases are flagged to prevent fraud and it could depend on what payment type you used to purchase the products.
This is for your protection as well as Stardock's.
Stardock Sales and Support are open Monday - Friday (9am-4pm EST).
If you haven't done so already, please send in a support ticket request - https://esupport.stardock.com/index.php?/Tickets/Submit
After receiving the auto-generated ticket number you can post it here in a comment.
Do not contact support until hearing back from a support tech as this will reset your position in the support queue.
I will attempt to make support aware of this first thing in the morning when they return to work.