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d12340555hf
d12340555hf
Join Date 05/2013
0

Didn't receive product keys

August 27, 2015 5:37:24 PM from Stardock ForumsStardock Forums

I ordered 3 products about 5 days ago and I charged for it but i never got an email.

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d12340555hf
Hankers
Join Date 04/2004
+539 moderator
Reply #1 August 27, 2015 5:55:04 PM
from WinCustomize ForumsWinCustomize Forums

Sometimes purchases are flagged to prevent fraud and it could depend on what payment type you used to purchase the products.

This is for your protection as well as Stardock's.

Stardock Sales and Support are open Monday - Friday (9am-4pm EST).


If you haven't done so already, please send in a support ticket request - https://esupport.stardock.com/index.php?/Tickets/Submit

After receiving the auto-generated ticket number you can post it here in a comment.

Do not contact support until hearing back from a support tech as this will reset your position in the support queue.

I will attempt to make support aware of this first thing in the morning when they return to work.

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d12340555hf
d12340555hf
Join Date 05/2013
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Reply #2 August 28, 2015 4:43:18 PM
from Stardock ForumsStardock Forums

Thank you for your response, but i sent the support ticket twice and got no answer. I had receive the receipt of PDF, but I didn't receive the product keys till now. So i really don't know what's the next when all of this method failed.

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d12340555hf
Hankers
Join Date 04/2004
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Reply #3 August 28, 2015 5:28:29 PM
from WinCustomize ForumsWinCustomize Forums

I contacted support and you should be all set now. Check here - https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

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d12340555hf
d12340555hf
Join Date 05/2013
0
Reply #4 August 29, 2015 7:28:33 PM
from Stardock ForumsStardock Forums

I am very thank for your help, but i didn't receive any information of my problem. I don't know what's wrong with me. Does it not any live-chat software to solve this problem

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d12340555hf
Hankers
Join Date 04/2004
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Reply #5 August 29, 2015 8:08:23 PM
from WinCustomize ForumsWinCustomize Forums

Quoting d12340555hf,
reply 4

Does it not any live-chat software to solve this problem

Stardock support is closed for the weekend. They also are on irc for chat Monday-Friday during working hours.

  • Instantly Chat

    Join one of our chatrooms and instantly interact with our community. Want to use your own IRC client? Simply join: 

    Server: irc.stardock.com
    Channel: #stardock

Your software should be available by logging in to My Account using the email you used when you purchased your products.
 
 
 
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d12340555hf
jtelles
Join Date 08/2015
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Reply #6 September 1, 2015 4:05:42 PM
from Stardock ForumsStardock Forums

I've also placed an order on Friday and have not received anything with regards to the key or acknowledgment.

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d12340555hf
d12340555hf
Join Date 05/2013
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Reply #7 September 1, 2015 9:55:24 PM
from Stardock ForumsStardock Forums

How could I cancel my order and get my money back because I bought  it successfully yesterday by Paypal.

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d12340555hf
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #8 September 2, 2015 9:40:36 AM
from WinCustomize ForumsWinCustomize Forums

Quoting jtelles,
reply 6

I've also placed an order on Friday and have not received anything with regards to the key or acknowledgment.

I've replied to your ticket. Please let me know at your earliest convenience, in the ticket, what you'd like to do.

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d12340555hf
The_Gear
Join Date 10/2013
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Reply #9 September 2, 2015 9:41:57 AM
from WinCustomize ForumsWinCustomize Forums

Quoting d12340555hf,
reply 7

d12340555hf

Your first order from 8-23 has been cancelled.

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d12340555hf
jtelles
Join Date 08/2015
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Reply #10 September 4, 2015 2:50:24 PM
from Stardock ForumsStardock Forums

I've replied to the ticket and have yet to hear back. What's going on?

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d12340555hf
The_Gear
Join Date 10/2013
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Reply #11 September 4, 2015 3:37:47 PM
from WinCustomize ForumsWinCustomize Forums

Quoting jtelles,
reply 10

jtelles

Please be patient while we respond to your ticket.

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