I ordered 3 products about 5 days ago and I charged for it but i never got an email.
Sometimes purchases are flagged to prevent fraud and it could depend on what payment type you used to purchase the products.
This is for your protection as well as Stardock's.
Stardock Sales and Support are open Monday - Friday (9am-4pm EST).
If you haven't done so already, please send in a support ticket request - http://esupport.stardock.com/index.php?/Tickets/Submit
After receiving the auto-generated ticket number you can post it here in a comment.
Do not contact support until hearing back from a support tech as this will reset your position in the support queue.
I will attempt to make support aware of this first thing in the morning when they return to work.
Thank you for your response, but i sent the support ticket twice and got no answer. I had receive the receipt of PDF, but I didn't receive the product keys till now. So i really don't know what's the next when all of this method failed.
I contacted support and you should be all set now. Check here - https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products
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I am very thank for your help, but i didn't receive any information of my problem. I don't know what's wrong with me. Does it not any live-chat software to solve this problem
Stardock support is closed for the weekend. They also are on irc for chat Monday-Friday during working hours.
Join one of our chatrooms and instantly interact with our community. Want to use your own IRC client? Simply join: Server: irc.stardock.comChannel: #stardock
I've also placed an order on Friday and have not received anything with regards to the key or acknowledgment.
How could I cancel my order and get my money back because I bought it successfully yesterday by Paypal.
I've replied to your ticket. Please let me know at your earliest convenience, in the ticket, what you'd like to do.
Your first order from 8-23 has been cancelled.
I've replied to the ticket and have yet to hear back. What's going on?
Please be patient while we respond to your ticket.
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